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1. Listing metadata
Field-level data| Herodesk | Tidio ‑ Live Chat & AI Chatbot | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Listed |
| Herodesk | Tidio ‑ Live Chat & AI Chatbot | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
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| Developer | ||
| Listed |
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Metric | Herodesk | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 5 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 3 | ★ 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 28 new |
| Languages | 1 supported | 6 supported |
| Listed since | Nov 2023 | Jul 2014 |
Herodesk edges out Tidio ‑ Live Chat & AI Chatbot on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Herodesk at Free plan available, Tidio ‑ Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,285 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Herodesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Herodesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio ‑ Live Chat & AI Chatbot's 1,285-review base may include the workflow context that matches your specific use case better than Herodesk's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Herodesk audit • Tidio ‑ Live Chat & AI Chatbot audit
| Last updated | — | — |
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| Keyword | Herodesk | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| helpdesk | #16 | #5 |
| helpdesk software | #12 | #35 |
| customer support | #59 | #5 |
| help center | #73 | #10 |
| contact form | #68 | #26 |
Not featured in any section recently.
No tracked changes.
| Signal | Herodesk | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 5.0 ★ (5) | 4.7 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +9 |
| Reviews · last 30 days | — | +28 |
| Reviews · last 90 days | — | +112 |
No reviews yet.
Both Herodesk and Tidio ‑ Live Chat & AI Chatbot offer paid plans only. Herodesk starts at Free plan available; Tidio ‑ Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Herodesk has the higher average rating (5.0★ from 5 reviews) compared to Tidio ‑ Live Chat & AI Chatbot (4.7★ from 1,285 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Herodesk fits better if you prioritize rating consistency; Tidio ‑ Live Chat & AI Chatbot is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,285 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Herodesk typically suits early-stage and growth-mode stores based on its review-base composition (5 reviews). Tidio ‑ Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (1,285 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Great for handling customer support if you run 1 brand with multiple channels
Great app. Especially the AI part. It handles different languages and successfully converts sales.
It's an amazing and essential tool for managing my store. It's actually been the best way to connect with my customers and keep track of my relationships and interactions with everyone—especially potential customers. If you want to connect effectively, TIDIO is the solution!
So far Tidio is meeting our expectations...
Migration support varies by app and category. Herodesk and Tidio ‑ Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Herodesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
