How does AppRanks pick the top Chat apps for Shopify App Store?

Apps appear here because Shopify App Store itself classifies them under Chat — AppRanks does not editorially add or remove apps from this category set. Within the category, ranking uses average rating times the natural log of review count (rating × ln(reviewCount + 1)), which keeps a single 5-star outlier from leapfrogging an established listing while still letting a very-well-rated mid-volume app rank above a poorly-reviewed giant. The page refreshes daily from the canonical Shopify marketplace listing. AppRanks does not accept payment to alter ranking on public surfaces.

How often does this chat apps list update?

Every 24 hours. AppRanks pulls fresh rating, review count, and pricing-tier data from each app's Shopify marketplace listing nightly. Apps that lose Shopify App Store's category tag (e.g., a developer changes the listing's primary category) drop off in the next nightly snapshot. The page itself is cached at the CDN for 1 hour to absorb traffic spikes, so during a refresh window the visible list lags the underlying data by at most one hour.

What does "Pick if" mean on each top-3 entry?

"Pick if" is a data-derived recommendation that surfaces the most useful selection criterion for that app — high rating with deep review base means category default; free tier with broad adoption means budget-first pick; high rating with moderate review count means satisfaction-led pick. The framing is generated from the same rating + review count + pricing data shown on the card, not from editorial judgment or paid placement.

Where can I see the full methodology and audit scoring?

The full methodology — including the rating × ln(reviewCount + 1) blend, refresh cadence, conflict-of-interest policy, and the per-app audit-score breakdown — is documented on the AppRanks About page and the audit-score glossary entry. Every app on this list also has a dedicated audit page that walks through title, content, visuals, pricing, and category-tag scoring against the marketplace's published standards.

951 Best Chat Apps for Shopify (2026)

AppRanks

rating × ln(reviewCount + 1)

#1
Chatty AI Chatbot & Live Chat
4.9(1880)Free plan available
Ranks #1 in the Shopify App Store chat category as a category-leading listing. Currently has an established review history (1,880 reviews, 4.9★ avg). Pricing: Free plan available. Position holds for the trailing 30-day window.
Pick if: Pick this if budget is the constraint — Chatty AI Chatbot & Live Chat ships a free tier and has 1,880 merchants reviewing it, so the no-card path is well-trodden.
View audit Compare to #2 →
#2
∞ Facebook & Instagram Shop AI
4.9(346)Free plan available
Ranks #2 in the Shopify App Store chat category as a category-leading listing. A growing review traction (346 reviews) with a 4.9-star average. Pricing: Free plan available. Position holds for the trailing 30-day window.
Pick if: Pick this if you prioritize merchant satisfaction over scale — ∞ Facebook & Instagram Shop AI holds a 4.9-star average across 346 reviews in the chat category.
View audit Compare to #1 →
#3
Shopify Inbox
4.6(5800)Free plan available
Ranks #3 in the Shopify App Store chat category as a highly rated listing. Tracks at 4.6★ across 5,800 reviews — established review history. Pricing: Free plan available. Position holds for the trailing 30-day window.
Pick if: Pick this if budget is the constraint — Shopify Inbox ships a free tier and has 5,800 merchants reviewing it, so the no-card path is well-trodden.
View audit Compare to #2 →
#4
Moose WhatsApp Chat Button
5.0(160)Free plan available
Holds position #4 in the Shopify App Store chat category as a category-leading listing. Currently has a growing review traction (160 reviews, 5.0★ avg). Pricing: Free plan available. Refresh: daily from the source marketplace.
View audit Compare to #3 →
#5
Dondy: WhatsApp Marketing+Chat
4.9(825)Free plan available
Currently sits at #5 in the Shopify App Store chat category as a category-leading listing. A growing review traction (825 reviews) with a 4.9-star average. Pricing: Free plan available. Refresh: daily from the source marketplace.
View audit Compare to #4 →
#6
Moose AI Chatbot & Live Chat
5.0(481)Free plan available
Holds position #6 in the Shopify App Store chat category as a category-leading listing. Tracks at 5.0★ across 481 reviews — growing review traction. Pricing: Free plan available. Refresh: daily from the source marketplace.
View audit Compare to #5 →
#7
CK: Abandoned cart on WhatsApp
5.0(297)Free plan available
Currently sits at #7 in the Shopify App Store chat category as a category-leading listing. Currently has a growing review traction (297 reviews, 5.0★ avg). Pricing: Free plan available. AppRanks tracks this listing on a 24-hour cycle.
View audit Compare to #6 →
#8
Zipchat AI Chatbot & Live Chat
4.9(192)Free plan available
Holds position #8 in the Shopify App Store chat category as a category-leading listing. A growing review traction (192 reviews) with a 4.9-star average. Pricing: Free plan available. AppRanks tracks this listing on a 24-hour cycle.
View audit Compare to #7 →
#9
KwikEngage: Whatsapp Marketing
4.9(285)Free trial available
Currently sits at #9 in the Shopify App Store chat category as a category-leading listing. Tracks at 4.9★ across 285 reviews — growing review traction. Pricing: Free trial available. AppRanks tracks this listing on a 24-hour cycle.
View audit Compare to #8 →
#10
Commslayer: AI Helpdesk & Chat
4.9(221)Free plan available
Holds position #10 in the Shopify App Store chat category as a category-leading listing. Currently has a growing review traction (221 reviews, 4.9★ avg). Pricing: Free plan available. Source: Shopify App Store's own published category position.
View audit Compare to #9 →

At-a-glance comparison

Same data as the ranked cards, condensed into a sortable-by-eye grid: rating × review depth × pricing tier across the top 10 chat apps on Shopify App Store.

#	App	Rating	Reviews	Pricing
1	Chatty AI Chatbot & Live Chat	4.9★	1,880	Free plan available
2	∞ Facebook & Instagram Shop AI	4.9★	346	Free plan available
3	Shopify Inbox	4.6★	5,800	Free plan available
4	Moose WhatsApp Chat Button	5.0★	160	Free plan available
5	Dondy: WhatsApp Marketing+Chat	4.9★	825	Free plan available
6	Moose AI Chatbot & Live Chat	5.0★	481	Free plan available
7	CK: Abandoned cart on WhatsApp	5.0★	297	Free plan available
8	Zipchat AI Chatbot & Live Chat	4.9★	192	Free plan available
9	KwikEngage: Whatsapp Marketing	4.9★	285	Free trial available
10	Commslayer: AI Helpdesk & Chat	4.9★	221	Free plan available

Want to compare any two apps in detail (features, ratings trend, pricing plans side-by-side)? Open the head-to-head page from the "Compare to #N" link on each card above. Custom multi-app comparisons, historical rank trajectory, and CSV export are available on a paid plan.

Frequently asked

How does AppRanks pick the top Chat apps for Shopify App Store?: Apps appear here because Shopify App Store itself classifies them under Chat — AppRanks does not editorially add or remove apps from this category set. Within the category, ranking uses average rating times the natural log of review count (rating × ln(reviewCount + 1)), which keeps a single 5-star outlier from leapfrogging an established listing while still letting a very-well-rated mid-volume app rank above a poorly-reviewed giant. The page refreshes daily from the canonical Shopify marketplace listing. AppRanks does not accept payment to alter ranking on public surfaces.
How often does this chat apps list update?: Every 24 hours. AppRanks pulls fresh rating, review count, and pricing-tier data from each app's Shopify marketplace listing nightly. Apps that lose Shopify App Store's category tag (e.g., a developer changes the listing's primary category) drop off in the next nightly snapshot. The page itself is cached at the CDN for 1 hour to absorb traffic spikes, so during a refresh window the visible list lags the underlying data by at most one hour.
What does "Pick if" mean on each top-3 entry?: "Pick if" is a data-derived recommendation that surfaces the most useful selection criterion for that app — high rating with deep review base means category default; free tier with broad adoption means budget-first pick; high rating with moderate review count means satisfaction-led pick. The framing is generated from the same rating + review count + pricing data shown on the card, not from editorial judgment or paid placement.
Where can I see the full methodology and audit scoring?: The full methodology — including the rating × ln(reviewCount + 1) blend, refresh cadence, conflict-of-interest policy, and the per-app audit-score breakdown — is documented on the AppRanks About page and the audit-score glossary entry. Every app on this list also has a dedicated audit page that walks through title, content, visuals, pricing, and category-tag scoring against the marketplace's published standards.

Methodology details: /glossary/audit-score · /about.

The 10 Best Chat Apps for Shopify App Store (2026)

At-a-glance comparison

Frequently asked

Track these rankings over time