Side-by-side comparison
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| Metric | Shopify Inbox | Moose WhatsApp Chat Button |
|---|---|---|
| Rating | 4.6 ★ | ★ 4.9 ★ |
| Total reviews | ★ 5.8k | 213 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Listed features | 4 | ★ 5 |
| Featured placements | 3 |
On the measured data here, Shopify Inbox leads on more dimensions (4 vs 2). Pick Moose WhatsApp Chat Button if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Shopify Inbox audit • Moose WhatsApp Chat Button audit
| Field | Shopify Inbox | Moose WhatsApp Chat Button |
|---|---|---|
| Tagline | ||
| Listing audit | 85/100 listing audit | 86/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| 2 |
| Languages | 21 supported | 1 supported |
|---|
| Listed since | Aug 2019 | May 2025 |
|---|
| Listed |
|---|
| Keyword | Shopify Inbox | Moose WhatsApp Chat Button |
|---|---|---|
| chat | #2 | #5 |
| inbox | #1 | #10 |
| chat button | #22 | #1 |
| questions | #17 | #22 |
| insights | #19 | #24 |
| Signal | Shopify Inbox | Moose WhatsApp Chat Button |
|---|---|---|
| Average rating | 4.6 ★ (5.8k) | 4.9 ★ (213) |
| Rating distribution | 580% 48% 33% 22% 18% | 5100% 40% 30% 20% 10% |
Very Disappointing Update – Not User Friendly The latest Shopify Inbox update is a major step backward. It feels completely unintuitive and has removed the basic navigation and menu options that made the app useful. There is no proper navigation, no easy menu for finding instant answers, and basic functionalities are u
App is good, but I can't wrap my head around why such forward thinking company as Shopify don't have an API, don't allow to respond by email. I want to use my agent to manage my customer service not yours. This is multichannel world and I do have my own trained agent and I don't need yours.
Good getting better
Both Shopify Inbox and Moose WhatsApp Chat Button offer a free plan. Shopify Inbox lists no paid plan with a published price; Moose WhatsApp Chat Button lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Moose WhatsApp Chat Button has the higher average rating (4.9★ from 213 reviews) compared to Shopify Inbox (4.6★ from 5,816 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Moose WhatsApp Chat Button holds the higher average rating (4.9★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Shopify Inbox has more published reviews to read for user-reported install experience (5,816 vs 213).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Shopify Inbox has 5,816 published reviews; Moose WhatsApp Chat Button has 213 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Shopify Inbox and Moose WhatsApp Chat Button both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Moose WhatsApp Chat Button" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
感谢Mabel的服务
Mabel was of great and prompt support. Thank you
Мейбъл много съм доволна от нея. Реагира бързо , комуникира умно и винаги готова да помогне . благодаря
Se potessi dare più di 5 stelle lo farei senza pensarci due volte! Thomas e Mabel sono stati fantastici nell'assistermi rispondendo con estrema gentilezza, pazienza e professionalità ad ogni mia domanda. Felicissima di aver scaricato questa App, continuerò ad usarla con piacere, sia per la sua semplicità e intuitività
Mabel was amazing and helped me ! She has great initiative.