Dimensions Connect for Support for Zendesk Marketplace
Dimensions Connect for Support is the #44 ranked contact center app on Zendesk, with a free plan available, as of Sep 3, 2026.
Dimensions Connect for Support is a Zendesk Marketplace app by Dimensions Technologies.
AppRanks data: Dimensions Connect for Support ranks #44 in Contact Center on Zendesk Marketplace, placing it in the top 20% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Dimensions Connect for Support is a newly-listed Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Dimensions Technologies — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Dimensions Connect for Support?
See Dimensions Connect for Support's alternatives ranked by audit score, rating, and review velocity.
About Dimensions Connect for Support
How Dimensions Connect for Support works
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Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
#### Dimensions Connect for Zendesk Support
Dimensions Technologies is an independent software vendor specializing in communications applications for SMB, SME & Large Enterprises. Dimensions Technologies design, develop & supply a range of solutions designed to enhance the functionality and usability of communication systems, helping to drive performance and efficiency for our customers.
Dimensions Connect integration for Zendesk Support provides an embedded CTI client, allowing users to manage and streamline their communications – all from within the Zendesk UI.
CTI or Softphone
Dimensions Connect can be used as a CTI client in conjunction with your existing deskphone or as a standalone softphone where all telephone/audio is provided directly through the browser.
Key Benefits
Embedded Communications – Avoid context switching by having a client embedded within Zendesk
Click-to-dial – Simplify call setup and minimize mis-dials using click-to-dial links
Contact Matching – Auto identify contacts based on Caller ID to save time on calls
Notes – Call details and recording playback links get automatically added to Tickets
Call History – Simple visibility of previous calls and missed calls with easy redial.
Call Notifications – Bowser incoming call notifications with details on caller and support number called
Multi-Tab Support – View and control calls on any Zendesk tab you have open
Call Recording Playback
If call recording is a feature of your telephony solution, Connect can provide links to call information and access to recording playback from directly within the notes added to a ticket.
Supported Systems
Dimensions Connect is currently supported on Kazoo communication systems. For more information please contact your Kazoo reseller or contact Dimensions for more information.
Privacy & Data
For information on how we handle your data, please view our privacy policy
Screenshots
Category rankings
As of Sep 4, 2026- Contact Center#44of 223Top 20%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Dimensions Connect for Support doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where Dimensions Connect for Support stands in the Contact Center category
Dimensions Connect for Support ranks #44 of 223 apps in the Contact Center category, placing it in the top 20% of the listing.
Frequently asked questions
What is Dimensions Connect for Support?
Dimensions Connect for Support is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Dimensions Technologies.
Is Dimensions Connect for Support free?
Dimensions Connect for Support offers a free plan that merchants can install on Zendesk without entering payment details. Pricing details on this page are mirrored from the live Zendesk listing and refresh on each scrape cycle.
Who uses Dimensions Connect for Support?
Dimensions Connect for Support is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does Dimensions Connect for Support rank on Zendesk?
Dimensions Connect for Support currently sits at position #44 in the Contact Center category on Zendesk. That places it in the top 20% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.