Aircall for Support vs Dimensions Connect for Support

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here. Try Aircall for free for 7 days by signing up for a trial here! After that, Aircall licenses start at $30/user/month, with minutes included. More than 500 Zendesk customers trust Aircall to make every voice conversation count! Why choose Aircall + Zendesk? Only phone system that integrates with both Zendesk Support and Zendesk Sell: have your sales and customer service teams collaborate like never before! Take a look at our Sell integration here! Enterprise Quality & Reliability: advanced telephony infrastructure with multiple termination carriers all over the world for optimal call quality worldwide. 100+ integrations: integrate Aircall with Zendesk as well as all of your business tools with plug-and-play integrations with Slack, Shopify, Gong, Textline, Typeform, and many more! Take a look at our marketplace! Advanced telephony: drag-and-drop team-based routing for complex inbound routing rules, outbound power-dialer for maximum productivity, live agent monitoring, call listening and coaching. Pricing: flat per user fee with inbound and outbound minutes included (except toll-free), no onboarding or setup costs. Available on desktop and mobile: variety of desktop, web and mobile apps available to take calls wherever you are. View caller details at a glance On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers. Get rid of the busy work When a call is answered, a new ticket is automatically created and displayed on the agent’s screen. If the contact doesn’t exist, Aircall can automatically create a new one. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk. Leverage advanced phone workflows With automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your performance Monitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience. Leverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage. First, create your account for free (7-day trial with no credit card required) here. Then, go to the Integrations section of the dashboard, select Zendesk, and follow the steps! Setting up the integration takes around 5-10 minutes! Any question? Read our detailed guides on How to setup the Zendesk integration and What Can The Aircall-Zendesk Integration Do? or email us at [email protected]!

Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing #### Dimensions Connect for Zendesk Support Dimensions Technologies is an independent software vendor specializing in communications applications for SMB, SME & Large Enterprises. Dimensions Technologies design, develop & supply a range of solutions designed to enhance the functionality and usability of communication systems, helping to drive performance and efficiency for our customers. Dimensions Connect integration for Zendesk Support provides an embedded CTI client, allowing users to manage and streamline their communications – all from within the Zendesk UI. CTI or Softphone Dimensions Connect can be used as a CTI client in conjunction with your existing deskphone or as a standalone softphone where all telephone/audio is provided directly through the browser. Key Benefits Embedded Communications – Avoid context switching by having a client embedded within Zendesk Click-to-dial – Simplify call setup and minimize mis-dials using click-to-dial links Contact Matching – Auto identify contacts based on Caller ID to save time on calls Notes – Call details and recording playback links get automatically added to Tickets Call History – Simple visibility of previous calls and missed calls with easy redial. Call Notifications – Bowser incoming call notifications with details on caller and support number called Multi-Tab Support – View and control calls on any Zendesk tab you have open Call Recording Playback If call recording is a feature of your telephony solution, Connect can provide links to call information and access to recording playback from directly within the notes added to a ticket. Supported Systems Dimensions Connect is currently supported on Kazoo communication systems. For more information please contact your Kazoo reseller or contact Dimensions for more information. Privacy & Data For information on how we handle your data, please view our privacy policy