Toolbox is the #192 ranked agent productivity app on Zendesk, with a free plan available, as of Sep 12, 2026.
Toolbox is a Zendesk Marketplace app by Pluscloud.
AppRanks data: Toolbox ranks #192 in Agent Productivity on Zendesk Marketplace, placing it in the top 48% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Toolbox is a newly-listed Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Pluscloud — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Toolbox?
See Toolbox's alternatives ranked by audit score, rating, and review velocity.
About Toolbox
How Toolbox works
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Use Toolbox to configure all sorts of notifications, that can be combined with Triggers and Automations. The notification appears in the top-right corner of Zendesk, and looks just like the native Zendesk notification.
Use Toolbox to automatically open a ticket, user, organization, view or app. This can be used with Triggers and Automations.
A webhook is needed for Toolbox to function in Triggers and Automations, or you can integrate your third-party application with the Toolbox API’s.
Key Features
Configure notification messages based on Triggers or Automations. Single time notifications are also possible.
Notifications can have a configurable duration before disappearing, or be ‘sticky’ - user has to close the notification. Configure Zendesk to open an item - a ticket, user, organization, view or app. You can specify for which agent which item is automatically shown. This can be based on Triggers or Automations.
Use Case
Bring an important ticket under the attention of a specific agent.
Inform your agents of an important event in your third-party application.
Automatically pop open tickets that meet specific criteria, such as tickets with an expired due date.
Open a specific ticket, user or organization based on an event in a third-party application or phone call.
The first week is on us! After installing, your free 7-day trial will start, so you can try out this application without any worries.
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Data Disclosure
This app accesses, uses, and stores the following data from your Zendesk account:
Data Accessed:
- Current user information (agent name, email, role) to display notifications and determine which items to open
- Ticket data (ID, subject, status, priority) to enable automatic opening of specific tickets
- User and organization data (ID, name) to enable automatic opening of user and organization records
- View and app references to enable automatic opening of views and apps
- Webhook configuration data for integration with Triggers and Automations
How Data is Used:
- User information is used to personalize notifications and target specific agents
- Ticket, user, and organization data is used to automatically open relevant records based on your configured rules
- Webhook data is processed to trigger notifications and automated actions
- All data is used solely to provide the app's core functionality of displaying notifications and automatically opening Zendesk items
Data Storage:
- Access tokens and webhook configuration are stored securely within your Zendesk instance
- Notification preferences and automation rules are stored locally in your browser and Zendesk account settings
- No data is transmitted to external servers or third-party services
- No personal or ticket data is stored permanently outside your Zendesk instance
For questions about data handling, please contact us at [email protected].
Screenshots
Category rankings
As of Sep 12, 2026- Agent Productivity#192of 404Top 48%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Toolbox doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Toolbox stands in the Agent Productivity category
Toolbox ranks #192 of 404 apps in the Agent Productivity category, placing it in the top 48% of the listing.
Frequently asked questions
What is Toolbox?
Toolbox is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Pluscloud.
Is Toolbox free?
Toolbox does not offer a permanent free plan on Zendesk. Pricing starts at Free 7-day trial, then $50.00 per month. Trial availability and exact billing terms are mirrored from the live Zendesk listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Toolbox?
Toolbox is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Toolbox rank on Zendesk?
Toolbox currently sits at position #192 in the Agent Productivity category on Zendesk. That places it in the top 48% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.