Is Toolbox or Hide Ticket Fields cheaper?

Both Toolbox and Hide Ticket Fields offer paid plans only. Toolbox starts at Free 7-day trial; Hide Ticket Fields starts at Free. Compare the per-tier features in the Pricing section above before committing.

Should I choose Toolbox or Hide Ticket Fields?

AppRanks cannot separate these two on rating, because neither publishes one. Hide Ticket Fields does carry the larger published review base (865 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Toolbox or Hide Ticket Fields?

Both apps are one-click installs from the Zendesk Marketplace. Hide Ticket Fields has the deeper published review base (865 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Toolbox typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Hide Ticket Fields typically suits early-stage and growth-mode teams based on its published review base (865 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Toolbox and Hide Ticket Fields?

Migration support varies by app and category. Toolbox and Hide Ticket Fields both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Toolbox" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Toolbox vs Hide Ticket Fields — Zendesk

Toolbox vs Hide Ticket Fields

Side-by-side comparison · 24 data points

Toolbox

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Add Toolbox to your Zendesk to gain an assortment of new tools!

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1. Listing metadata

Field-level data

	Toolbox	Hide Ticket Fields
Tagline	“Add Toolbox to your Zendesk to gain an assortment of new tools!”63 chars	“Simply choose which ticket fields to hide from agents”53 chars
Description	3145 / 5000 chars63% used	1707 / 5000 chars34% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Pluscloud	SweetHawk
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Toolbox and Hide Ticket Fields
Metric	Toolbox	Hide Ticket Fields
Rating	—	5.0 ★
Total reviews	0	865
Free plan	Yes	Yes
Pricing	Free 7-day trial	Free

4. App details

Long-form description · keyword frequency

Toolbox

Use Toolbox to configure all sorts of notifications, that can be combined with Triggers and Automations. The notification appears in the top-right corner of Zendesk, and looks just like the native Zendesk notification. Use Toolbox to automatically open a ticket, user, organization, view or app. This can be used with Triggers and Automations. A webhook is needed for Toolbox to function in Triggers and Automations, or you can integrate your third-party application with the Toolbox API’s. Key Features Configure notification messages based on Triggers or Automations. Single time notifications are also possible. Notifications can have a configurable duration before disappearing, or be ‘sticky’ - user has to close the notification. Configure Zendesk to open an item - a ticket, user, organization, view or app. You can specify for which agent which item is automatically shown. This can be based on Triggers or Automations. Use Case Bring an important ticket under the attention of a specific agent. Inform your agents of an important event in your third-party application. Automatically pop open tickets that meet specific criteria, such as tickets with an expired due date. Open a specific ticket, user or organization based on an event in a third-party application or phone call. The first week is on us! After installing, your free 7-day trial will start, so you can try out this application without any worries. —- Are you looking for ways to further optimize your Zendesk account? We are a Premier Partner of Zendesk, and we help organizations like yours with the implementation of Zendesk, and we build (custom) Zendesk Apps and integrations. Get in touch with us. Data Disclosure This app accesses, uses, and stores the following data from your Zendesk account: Data Accessed: - Current user information (agent name, email, role) to display notifications and determine which items to open - Ticket data (ID, subject, status, priority) to enable automatic opening of specific tickets - User and organization data (ID, name) to enable automatic opening of user and organization records - View and app references to enable automatic opening of views and apps - Webhook configuration data for integration with Triggers and Automations How Data is Used: - User information is used to personalize notifications and target specific agents - Ticket, user, and organization data is used to automatically open relevant records based on your configured rules - Webhook data is processed to trigger notifications and automated actions - All data is used solely to provide the app's core functionality of displaying notifications and automatically opening Zendesk items Data Storage: - Access tokens and webhook configuration are stored securely within your Zendesk instance - Notification preferences and automation rules are stored locally in your browser and Zendesk account settings - No data is transmitted to external servers or third-party services - No personal or ticket data is stored permanently outside your Zendesk instance For questions about data handling, please contact us at [email protected].

Top keywords

data14×2.87%
zendesk12×2.46%
user9×1.84%
notifications7×1.43%
ticket7×1.43%
automations6×1.23%
open6×1.23%
organization6×1.23%
triggers6×1.23%
automatically5×1.02%
notification5×1.02%
specific5×1.02%

Hide Ticket Fields

Hide ticket fields you don't want agents to see This simple and straight forward app hides ticket fields you select in the agent interface for all agents. Need more functionality? Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful Field Rules app. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Top keywords

zendesk7×2.61%
agents4×1.49%
tickets4×1.49%
agent3×1.12%
fields3×1.12%
processes3×

Toolbox vs Hide Ticket Fields

Toolbox

1. Listing metadata

2. Categories & rankings

Hide Ticket Fields

At a glance

AppRanks verdict

3. Activity in the last 90 days

Toolbox · 1 changes

Hide Ticket Fields · 0 changes

4. App details

Frequently asked

Is Toolbox or Hide Ticket Fields cheaper?

Should I choose Toolbox or Hide Ticket Fields?

Which is faster to set up, Toolbox or Hide Ticket Fields?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Toolbox and Hide Ticket Fields?

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