- Category rank
- #278 in Agent Productivity
- Listing audit
- 62/100
Conversation Analysis is a Zendesk Marketplace app by JDevSolutions.
Conversation Analysis is the #278 ranked Agent Productivity app on Zendesk, as of Nov 13, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 13, 2026
Conversation Analysis ranks #278 of 444 in Agent Productivity on Zendesk. It has no reviews on Zendesk yet.
Pros
- No standout positives in the measured data.
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Conversation Analysis
How Conversation Analysis works
Show full descriptionShow less
About JDevSolutions
JDevSolutions builds purpose-driven Zendesk applications focused on improving operational visibility, reducing manual effort, and simplifying support administration workflows. Our tools are designed to help support teams better understand their systems, conversations, and customer interactions through practical, data-focused experiences built specifically for Zendesk environments.
Learn more about our applications and services:
https://ts-devworks.github.io/portfolio/
Conversation Analysis
Conversation Analysis is a powerful admin and manager tool designed to surface insights hidden within Zendesk ticket conversations.
Search across all ticket comments using comma-separated keywords or phrases and instantly retrieve matching tickets with highlighted snippets for fast context. Refine results using multi-select filters for status, group, brand, author type, visibility, date ranges, and custom ticket fields.
When searching multiple terms, enable Group by keyword to see exactly which tickets match each term, making it easier to identify patterns, overlap, recurring issues, and operational trends across support interactions.
Results are displayed in a sortable table with key ticket metadata, including visibility (public or private), and can be exported to CSV for reporting, QA review, compliance auditing, training analysis, and deeper operational investigation.
Save frequently used searches with custom categories to quickly rerun complex queries at any time.
