Conversation Analysis
About JDevSolutions JDevSolutions builds purpose-driven Zendesk applications focused on improving operational visibility, reducing manual effort, and simplifying support administration workflows. Our tools are designed to help support teams better understand their systems, conversations, and customer interactions through practical, data-focused experiences built specifically for Zendesk environments. Learn more about our applications and services: https://ts-devworks.github.io/portfolio/ Conversation Analysis Conversation Analysis is a powerful admin and manager tool designed to surface insights hidden within Zendesk ticket conversations. Search across all ticket comments using comma-separated keywords or phrases and instantly retrieve matching tickets with highlighted snippets for fast context. Refine results using multi-select filters for status, group, brand, author type, visibility, date ranges, and custom ticket fields. When searching multiple terms, enable Group by keyword to see exactly which tickets match each term, making it easier to identify patterns, overlap, recurring issues, and operational trends across support interactions. Results are displayed in a sortable table with key ticket metadata, including visibility (public or private), and can be exported to CSV for reporting, QA review, compliance auditing, training analysis, and deeper operational investigation. Save frequently used searches with custom categories to quickly rerun complex queries at any time. Conversation Analysis enhances the Zendesk experience by providing support leaders, QA teams, and operations specialists with fast, flexible access to historical conversation data that would otherwise require manual review across multiple tickets. Privacy Notice Privacy Notice / Data Handling Information: https://github.com/TS-devworks/Conversation-Analysis/blob/main/PrivacyNotice.md
Notify
Deliver notifications right where agents work Stop overloading your team with emails, reduce swivel chairing and start getting actionable notifications inside Zendesk instead. The Notify app delivers millions of messages every month. That means millions of emails are saved from agent inboxes helping them be more productive! The Notify app makes it really easy to reconfigure any of your triggers to include an banner notification delivered right within Zendesk. You get fine-grained control over who should receive it, how it should appear and the agent simply has to click on it to be taken to the ticket it concerns. Notifications could be for anything really but have proven extremely useful for: New tickets that need to be triaged When a ticket is assigned to an agent Re-opened tickets and customer messages for the assignee When SLA deadlines are approaching When negative (or a positive) customer satisfaction survey is received A ticket is given a high or urgent priority When someone in your team created a response Features Agents receive popup notifications generated from triggers in the top right corner of Zendesk Support. Agents can track the history of their notifications, and if desired, dismiss them once actioned. Notifications can be targeted to specific group(s) and/or agent(s). Choose the appearance such as icon, text and level (notice, alert or error) See a history of activity in your account and see who has dismissed the notification Super easy interface for admin to add notifications to new or existing triggers/automations. Data handling Minimal data is processed by the app. Notifications are generally short messages that link to tickets by ID and do not contain any sensitive data that may be present on the ticket. Notifications are automatically deleted after a few months. Bundle pricing Get all SweetHawk apps bundled in the SweetHawk Suite. Check out our pricing calculator to see how much value you can unlock with the Suite. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are: Tasks & Subtickets - task lists and subtickets within Zendesk tickets Approve - flexible, auditable approval processes for your Zendesk workflows Calendar - link calendar events with Zendesk tickets
