Conversation Analysis
About JDevSolutions JDevSolutions builds purpose-driven Zendesk applications focused on improving operational visibility, reducing manual effort, and simplifying support administration workflows. Our tools are designed to help support teams better understand their systems, conversations, and customer interactions through practical, data-focused experiences built specifically for Zendesk environments. Learn more about our applications and services: https://ts-devworks.github.io/portfolio/ Conversation Analysis Conversation Analysis is a powerful admin and manager tool designed to surface insights hidden within Zendesk ticket conversations. Search across all ticket comments using comma-separated keywords or phrases and instantly retrieve matching tickets with highlighted snippets for fast context. Refine results using multi-select filters for status, group, brand, author type, visibility, date ranges, and custom ticket fields. When searching multiple terms, enable Group by keyword to see exactly which tickets match each term, making it easier to identify patterns, overlap, recurring issues, and operational trends across support interactions. Results are displayed in a sortable table with key ticket metadata, including visibility (public or private), and can be exported to CSV for reporting, QA review, compliance auditing, training analysis, and deeper operational investigation. Save frequently used searches with custom categories to quickly rerun complex queries at any time. Conversation Analysis enhances the Zendesk experience by providing support leaders, QA teams, and operations specialists with fast, flexible access to historical conversation data that would otherwise require manual review across multiple tickets. Privacy Notice Privacy Notice / Data Handling Information: https://github.com/TS-devworks/Conversation-Analysis/blob/main/PrivacyNotice.md
Five Most Recent
The Five Most Recent app gives you more context around past support requests made by a customer. The app displays the five most recent tickets the customer has submitted, so you have a complete view of the customer's most recent questions or issues. Your agent will see the ticket number, subject line, and status of the ticket. Additional features: View a list of the last five unique requesters for visited tickets. Your agent will see a list of customers with links to their customer record. View a list of the last five unique organizations for visited tickets. Your agent will see a list of organizations with links to their organization record. For additional feedback on making this app more useful, make feature requests. By enabling this app, you agree to the Built by Zendesk Terms of Use.
