Admin Suite for Zendesk

Monitor your agents' availability and capacity in real time, individually, in bulk, or by group.

Highlight agents who haven't logged into Zendesk for a specific number of days, allowing you to identify unused licenses.

End Users Tab: View and manage end users.

View users by organization

Filter by a specific user email

View user details including name, email, phone, organization, suspended status.

Grant a license to an end user

Organizations Tab: Easily manage your organizations.

View one organization or all at once

Filter by name

Import (create, update) organizations in bulk and associate them with customers and agents

Export all organizations

View organizations by name, associated domains, and groups.

Delete organizations

Schedules Tab: View and manage schedules.

View your schedules individually or in bulk

See details by ID, name, time zone, creation and update date, and details by working days.

Export your schedules in bulk for control

Delete schedules.

Connections Tab: Track agent working hours and connections (⭐ OUR LATEST RELEASE).

Monitor when your agents start and end their working day

View connection history with date ranges and filters

Export connection records for payroll and attendance management

Pagination support for handling large data volumes.

Download weekly reports before automatic cleanup

Top Bar Integration: Your agents can clock in and out directly from Zendesk's top bar, without having to access your admin panel. You don't need a large WFM module, save on costs if what you need is to track your Agents' clock in and clock out.

To-Do Tab (Tasks): Record what you need to do directly in your admin panel.

Create and track administrative tasks

Set start dates, deadlines, and notifications

Monitor task status (overdue/on time)

Add URLs to verify specific components

Receive alerts for important deadlines

Favourites: Quick access to Zendesk resources you frequently use.

Create custom quick links to Zendesk admin pages

Pre-configured shortcuts (Ticket fields, Views, Macros, Triggers, Automations, SLA, Apps, etc.)

Save time navigating through Zendesk's Admin Center

Or add links or shortcuts to external sites you use.

If you have any questions or need anything, write to us at contacto@easyappforz.com and we'll be happy to help you. We are specialists with over 15 years of experience in app development and Zendesk consulting.

If you want to know more about EasyApp, visit our website www.easyappforz.com

📋 DATA PRIVACY DISCLOSURE:

This app accesses, processes, and stores data in your Zendesk instance locally, connection tracking data is automatically deleted weekly to maintain app performance. We do not share your data with third parties or use it for purposes other than app functionality. For complete privacy details, please review our privacy policy at https://www.easyappforz.com/privacy-policy