Admin Suite
Hello Admin, we have created this app called Admin suite so you can manage your licenses, end users, organizations, schedules, and track your agents' working hours, all in one place, without having to navigate through Zendesk's Admin Center modules. 🌟 OUR LATEST FEATURED RELEASE: Agent Connections Tracking - Monitor when your agents start and end their working day directly from Zendesk's top bar. Track connection history, manage working hours, and generate detailed reports for better workforce management. What else can you do with Admin suite? Throughout the app, you have KPIs for the most important volumes: Total licenses Total end users Total roles Total groups Total organizations Licenses Tab: Manage the licenses in your instance. Create and edit agents individually or in bulk (role, group or additional groups, organization, passwords, agent signatures, suspend them, downgrade them to end users). Import and export records using Excel. Change users' roles to end users. Update passwords individually or in bulk. Monitor your agents' availability and capacity in real time, individually, in bulk, or by group. Highlight agents who haven't logged into Zendesk for a specific number of days, allowing you to identify unused licenses. End Users Tab: View and manage end users. View users by organization Filter by a specific user email View user details including name, email, phone, organization, suspended status. Grant a license to an end user Organizations Tab: Easily manage your organizations. View one organization or all at once Filter by name Import (create, update) organizations in bulk and associate them with customers and agents Export all organizations View organizations by name, associated domains, and groups. Delete organizations Schedules Tab: View and manage schedules. View your schedules individually or in bulk See details by ID, name, time zone, creation and update date, and details by working days. Export your schedules in bulk for control Delete schedules. Connections Tab: Track agent working hours and connections (⭐ OUR LATEST RELEASE). Monitor when your agents start and end their working day View connection history with date ranges and filters Export connection records for payroll and attendance management Pagination support for handling large data volumes. Download weekly reports before automatic cleanup Top Bar Integration: Your agents can clock in and out directly from Zendesk's top bar, without having to access your admin panel. You don't need a large WFM module, save on costs if what you need is to track your Agents' clock in and clock out. To-Do Tab (Tasks): Record what you need to do directly in your admin panel. Create and track administrative tasks Set start dates, deadlines, and notifications Monitor task status (overdue/on time) Add URLs to verify specific components Receive alerts for important deadlines Favourites: Quick access to Zendesk resources you frequently use. Create custom quick links to Zendesk admin pages Pre-configured shortcuts (Ticket fields, Views, Macros, Triggers, Automations, SLA, Apps, etc.) Save time navigating through Zendesk's Admin Center Or add links or shortcuts to external sites you use. If you have any questions or need anything, write to us at contacto@easyappforz.com and we'll be happy to help you. We are specialists with over 15 years of experience in app development and Zendesk consulting. If you want to know more about EasyApp, visit our website www.easyappforz.com 📋 DATA PRIVACY DISCLOSURE: This app accesses, processes, and stores data in your Zendesk instance locally, connection tracking data is automatically deleted weekly to maintain app performance. We do not share your data with third parties or use it for purposes other than app functionality. For complete privacy details, please review our privacy policy at https://www.easyappforz.com/privacy-policy
Time Tracking
Automatically track the time spent on each of your Zendesk Support tickets Customize the app to include the exact functionality that your team needs Leverage Insights to create detailed reports with your time tracking data The Time Tracking app makes managing your team's performance and overall support operations easier. Easily identify which customers send in the most complicated tickets, or which issue types take the longest for your team to resolve. Dig down into an agent's tickets to discover what's taking up their time and which issues they're experts on. Know exactly how and where your team is spending their time Keep a running log of which support agents have worked on a ticket and how long each interaction lasted. Automatically log the total time spent the second your agent updates a ticket or let them manually enter their time. Easy to setup, customize, and use The Time Tracking App doesn't require any third party setup or login. Simply customize how the Time Tracking app displays and works for your support team, for a seamless fit into your team's current workflow. Report on your time logs and take action Start reporting right away with easily built custom time tracking reports through Insights. Know exactly what's draining your support team's resources and find the best areas for optimization and improvement. By enabling this app, You agree to the Built by Zendesk Terms of Use."
