Admin Suite
Hello Admin, we have created this app called Admin suite so you can manage your licenses, end users, organizations, schedules, and track your agents' working hours, all in one place, without having to navigate through Zendesk's Admin Center modules. 🌟 OUR LATEST FEATURED RELEASE: Agent Connections Tracking - Monitor when your agents start and end their working day directly from Zendesk's top bar. Track connection history, manage working hours, and generate detailed reports for better workforce management. What else can you do with Admin suite? Throughout the app, you have KPIs for the most important volumes: Total licenses Total end users Total roles Total groups Total organizations Licenses Tab: Manage the licenses in your instance. Create and edit agents individually or in bulk (role, group or additional groups, organization, passwords, agent signatures, suspend them, downgrade them to end users). Import and export records using Excel. Change users' roles to end users. Update passwords individually or in bulk. Monitor your agents' availability and capacity in real time, individually, in bulk, or by group. Highlight agents who haven't logged into Zendesk for a specific number of days, allowing you to identify unused licenses. End Users Tab: View and manage end users. View users by organization Filter by a specific user email View user details including name, email, phone, organization, suspended status. Grant a license to an end user Organizations Tab: Easily manage your organizations. View one organization or all at once Filter by name Import (create, update) organizations in bulk and associate them with customers and agents Export all organizations View organizations by name, associated domains, and groups. Delete organizations Schedules Tab: View and manage schedules. View your schedules individually or in bulk See details by ID, name, time zone, creation and update date, and details by working days. Export your schedules in bulk for control Delete schedules. Connections Tab: Track agent working hours and connections (⭐ OUR LATEST RELEASE). Monitor when your agents start and end their working day View connection history with date ranges and filters Export connection records for payroll and attendance management Pagination support for handling large data volumes. Download weekly reports before automatic cleanup Top Bar Integration: Your agents can clock in and out directly from Zendesk's top bar, without having to access your admin panel. You don't need a large WFM module, save on costs if what you need is to track your Agents' clock in and clock out. To-Do Tab (Tasks): Record what you need to do directly in your admin panel. Create and track administrative tasks Set start dates, deadlines, and notifications Monitor task status (overdue/on time) Add URLs to verify specific components Receive alerts for important deadlines Favourites: Quick access to Zendesk resources you frequently use. Create custom quick links to Zendesk admin pages Pre-configured shortcuts (Ticket fields, Views, Macros, Triggers, Automations, SLA, Apps, etc.) Save time navigating through Zendesk's Admin Center Or add links or shortcuts to external sites you use. If you have any questions or need anything, write to us at contacto@easyappforz.com and we'll be happy to help you. We are specialists with over 15 years of experience in app development and Zendesk consulting. If you want to know more about EasyApp, visit our website www.easyappforz.com 📋 DATA PRIVACY DISCLOSURE: This app accesses, processes, and stores data in your Zendesk instance locally, connection tracking data is automatically deleted weekly to maintain app performance. We do not share your data with third parties or use it for purposes other than app functionality. For complete privacy details, please review our privacy policy at https://www.easyappforz.com/privacy-policy
Notify
Deliver notifications right where agents work Stop overloading your team with emails, reduce swivel chairing and start getting actionable notifications inside Zendesk instead. The Notify app delivers millions of messages every month. That means millions of emails are saved from agent inboxes helping them be more productive! The Notify app makes it really easy to reconfigure any of your triggers to include an banner notification delivered right within Zendesk. You get fine-grained control over who should receive it, how it should appear and the agent simply has to click on it to be taken to the ticket it concerns. Notifications could be for anything really but have proven extremely useful for: New tickets that need to be triaged When a ticket is assigned to an agent Re-opened tickets and customer messages for the assignee When SLA deadlines are approaching When negative (or a positive) customer satisfaction survey is received A ticket is given a high or urgent priority When someone in your team created a response Features Agents receive popup notifications generated from triggers in the top right corner of Zendesk Support. Agents can track the history of their notifications, and if desired, dismiss them once actioned. Notifications can be targeted to specific group(s) and/or agent(s). Choose the appearance such as icon, text and level (notice, alert or error) See a history of activity in your account and see who has dismissed the notification Super easy interface for admin to add notifications to new or existing triggers/automations. Data handling Minimal data is processed by the app. Notifications are generally short messages that link to tickets by ID and do not contain any sensitive data that may be present on the ticket. Notifications are automatically deleted after a few months. Bundle pricing Get all SweetHawk apps bundled in the SweetHawk Suite. Check out our pricing calculator to see how much value you can unlock with the Suite. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. Some of our most popular apps are: Tasks & Subtickets - task lists and subtickets within Zendesk tickets Approve - flexible, auditable approval processes for your Zendesk workflows Calendar - link calendar events with Zendesk tickets
