Agent Notes is the #303 ranked agent productivity app on Zendesk, with a free plan available, as of Sep 3, 2026.
Agent Notes is a Zendesk Marketplace app by Assist Apps.
AppRanks data: Agent Notes ranks #303 in Agent Productivity on Zendesk Marketplace, placing it in the top 75% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Agent Notes is a newly-listed Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Assist Apps — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Agent Notes?
See Agent Notes's alternatives ranked by audit score, rating, and review velocity.
About Agent Notes
How Agent Notes works
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Agent Notes
Description
Agent Notes simplifies workflows by enabling agents to create, organize, and manage notes directly within Zendesk. With features like instant copying and color-coded notes, this app ensures agents can efficiently keep track of important details and stay organized. Available in the ticket sidebar and top bar, Agent Notes is always within reach.
Key Features
Quick Note Creation: Easily create notes within tickets for faster documentation.
Instant Copying: Copy note content with a single click for easy sharing and reuse.
Color-Coded Notes: Organize your notes with customizable color codes to highlight priorities.
Accessible Anywhere: Available in the ticket sidebar and top bar, ensuring quick access at any time.
Seamless Integration: Fully integrates into Zendesk, allowing agents to stay in their workflow.
Easy Management: Edit, delete, or rearrange notes as needed, ensuring information is always up-to-date.
Benefits
Enhanced Productivity: Save time by instantly creating and copying notes without leaving Zendesk.
Better Organization: Use color coding to quickly identify and prioritize key information.
Improved Collaboration: Share notes effortlessly to ensure team members stay informed.
Streamlined Workflows: Reduce clutter and keep important details organized within tickets.
Template Responses: Create reusable template responses for tickets, saving time on repetitive tasks.
How It Works
Install the App: Quickly install Agent Notes from the Zendesk Marketplace.
Create Notes: Add notes directly from the tickets sidebar or access them from the top bar for a broader view.
Organize and Share: Use color coding and instant copying to manage and share notes effortlessly.
Screenshots
Category rankings
As of Sep 4, 2026- Agent Productivity#303of 404Top 75%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Agent Notes ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #4
- Rank #4
Competitors & alternatives
Agent Notes doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Agent Notes stands in the Agent Productivity category
Agent Notes ranks #303 of 404 apps in the Agent Productivity category, placing it in the top 75% of the listing.
Frequently asked questions
What is Agent Notes?
Agent Notes is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Assist Apps.
Who uses Agent Notes?
Agent Notes is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Agent Notes rank on Zendesk?
Agent Notes currently sits at position #303 in the Agent Productivity category on Zendesk. That places it in the top 75% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.