Side-by-side comparison · 24 data points
Create, organize, and manage notes directly within Zendesk.
| Agent Notes | Time Tracking | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Agent Notes | Time Tracking |
|---|---|---|
| Rating | — | 4.0 ★ |
| Total reviews | 0 | 5.7k |
| Free plan | Yes | Yes |
| Pricing | Free 14-day trial, then $0.90 per agent, per month | Free |
Based on the data on this page, Time Tracking is the stronger choice for most Zendesk Marketplace support teams — 4.0★ vs Agent Notes's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Agent Notes at Free 14-day trial, then $0.90 per agent, per month, Time Tracking at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Time Tracking has the larger user base (5,678 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Agent Notes's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Time Tracking; mid-market and enterprise support teams with specific feature requirements should evaluate both — Agent Notes's 0-review base may include the workflow context that matches your specific use case better than Time Tracking's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Agent Notes audit • Time Tracking audit
| Keyword | Agent Notes | Time Tracking |
|---|---|---|
| notes without leaving | #4 | Not ranked |
| notes without | #4 | Not ranked |
No tracked changes.
Both Agent Notes and Time Tracking offer paid plans only. Agent Notes starts at Free 14-day trial, then $0.90 per agent, per month; Time Tracking starts at Free. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Time Tracking does carry the larger published review base (5,678 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Time Tracking has the deeper published review base (5,678 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Agent Notes typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Time Tracking typically suits established teams with steady usage based on its published review base (5,678 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Agent Notes and Time Tracking both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Agent Notes" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
