Agent Notes vs Hide Ticket Fields

Agent Notes Description Agent Notes simplifies workflows by enabling agents to create, organize, and manage notes directly within Zendesk. With features like instant copying and color-coded notes, this app ensures agents can efficiently keep track of important details and stay organized. Available in the ticket sidebar and top bar, Agent Notes is always within reach. Key Features Quick Note Creation: Easily create notes within tickets for faster documentation. Instant Copying: Copy note content with a single click for easy sharing and reuse. Color-Coded Notes: Organize your notes with customizable color codes to highlight priorities. Accessible Anywhere: Available in the ticket sidebar and top bar, ensuring quick access at any time. Seamless Integration: Fully integrates into Zendesk, allowing agents to stay in their workflow. Easy Management: Edit, delete, or rearrange notes as needed, ensuring information is always up-to-date. Benefits Enhanced Productivity: Save time by instantly creating and copying notes without leaving Zendesk. Better Organization: Use color coding to quickly identify and prioritize key information. Improved Collaboration: Share notes effortlessly to ensure team members stay informed. Streamlined Workflows: Reduce clutter and keep important details organized within tickets. Template Responses: Create reusable template responses for tickets, saving time on repetitive tasks. How It Works Install the App: Quickly install Agent Notes from the Zendesk Marketplace. Create Notes: Add notes directly from the tickets sidebar or access them from the top bar for a broader view. Organize and Share: Use color coding and instant copying to manage and share notes effortlessly.

Hide ticket fields you don't want agents to see This simple and straight forward app hides ticket fields you select in the agent interface for all agents. Need more functionality? Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful Field Rules app. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.