- Category rank
- #147 in Helpdesk
- Price
- Free plan
- Listing audit
- 90/100
Reponse: Chat/Support/Loyalty is a Shopify App Store app by Shmore, launched October 2025.
Reponse: Chat/Support/Loyalty is the #147 ranked Helpdesk app on Shopify, with a free plan available, as of Nov 6, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 6, 2026
Reponse: Chat/Support/Loyalty ranks #147 of 318 in Helpdesk on Shopify. It has no reviews on Shopify yet. A free plan is available, so the entry feature set can be tried without a paid subscription.
Pros
- +Free plan available — no paid subscription needed to start
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
About Reponse: Chat/Support/Loyalty
How Reponse: Chat/Support/Loyalty works
Reponse runs customer experience inside your Shopify admin: a shared inbox with human live chat, tickets with assignment and SLA, customer profiles and segments, loyalty points and referrals. Add as many team members as you need. The AI agents work from day one: they guide shoppers to checkout, find orders and start returns in the chat, sort tickets and draft replies. Your team takes over at any time.
Screenshots
Key features
- Shared inbox with unlimited human live chat
- Tickets with assignment, SLA and saved replies
- Order tracking and returns handled right in the chat
- Customer profiles, segments, loyalty points and referrals
- AI agents that guide shoppers, sort tickets and draft replies
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
Differentiators (4)
rare and linked to better ratings
- Chat AssignmentAssign chats to specific team members for better management.
- Email ChatIntegrate email communication within your chat platform.
- Live Chat SupportEngage with support agents in real-time through live chat.
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.
Common capabilities (11)
widely but not universally offered
- Agent AvatarCustomize your support experience with personalized agent avatars.
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.
- Cart RecoveryRecover lost sales by reminding customers of their abandoned carts.
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.
Show all 17 capabilities
Common capabilities (11)
widely but not universally offered
- Email CommunicationUtilize email as a primary channel for customer communication.
- Font and Color CustomizationCustomize the font style and color to match your brand identity.
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.
- Multi-Language SupportOffer a multilingual experience for your customers.
- Product RecommendationsProvide personalized product recommendations to boost sales.
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.
Other capabilities (2)
role not classified yet
Pricing plans
1,000 AI actions14-day free trial
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3,000 AI actions14-day free trial
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10,000 AI actions14-day free trial
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Ratings and reviews
Category rankings
A category rank is the app's position in Shopify's own category listing. Keyword ranks (search-result positions) are a separate measure.
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Featured placements
No featured placements on Shopify in the last 30 days.
Keyword rankings
Reponse: Chat/Support/Loyalty ranks for 6 keywords across Shopify App Store. Here are the top 3:
- 1.helpdeskRank #77
- Rank #77
- Rank #42
Competitors & alternatives
Reponse: Chat/Support/Loyalty doesn't have curated competitor matchups yet.Other tracked Helpdesk apps on Shopify:
Looking to switch from Reponse?
See Reponse's alternatives ranked by audit score, rating, and review velocity.
Frequently asked questions
What is Reponse: Chat/Support/Loyalty?
Reponse: Chat/Support/Loyalty is a Shopify app by Shmore, listed in Helpdesk. It has been listed since 2025.
Is Reponse: Chat/Support/Loyalty free?
Reponse: Chat/Support/Loyalty has a free plan on Shopify. Listed plans: 1,000 AI actions, 3,000 AI actions, 10,000 AI actions.
Where does Reponse: Chat/Support/Loyalty rank on Shopify?
Reponse: Chat/Support/Loyalty ranks #147 of 318 apps in Helpdesk on Shopify.