Gorgias vs Reponse

Side-by-side comparison

Gorgias

4.3·708reviews

Leading AI customer support and helpdesk for faster customer service across live chat and email.

shopifyFree plan available

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New comparison

Reponse

No rating yet

Answer shoppers in live chat, resolve their requests and reward loyal customers, all in one place.

shopifyFree plan available

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At a glance

9 metrics · ★ = leads on this metric

Feature comparison between Gorgias: AI Helpdesk & Chat and Reponse: Chat/Support/Loyalty
Metric	Gorgias: AI Helpdesk & Chat	Reponse: Chat/Support/Loyalty
Rating	4.3 ★	—
Total reviews	708	0
Free plan	Yes	Yes
Pricing	Free plan available	Free plan available
Pricing tiers	★ 4 tiers	3 tiers
Listed features	5	5
Featured placements	1	—
Languages	1 supported

AppRanks verdict

Generated from live data on this page

The call

On the measured data here, Gorgias leads on more dimensions (3 vs 1). Pick Reponse if one of the points where it leads is what you need.

Where Gorgias leads

More published reviews: 708 vs 0.
Ranks higher in Helpdesk: #5 vs #147 of 318.
Lists Agent analytics, Analytics and Auto-reply (+26 more) in its marketplace category features; Reponse doesn't.

Where Reponse leads

Lists Escalation and Feedback surveys in its marketplace category features; Gorgias doesn't.

How this is generated

Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology

Read each app's audit: Gorgias: AI Helpdesk & Chat audit • Reponse: Chat/Support/Loyalty audit

1. Listing metadata

Field-level data

Field	Gorgias	Reponse
Tagline	“Leading AI customer support and helpdesk for faster customer service across live chat and email.”	“Answer shoppers in live chat, resolve their requests and reward loyal customers, all in one place.”
Listing audit	89/100 listing audit	90/100 listing audit
Screenshots	4 images	5 images
Languages	English	French and English
Platforms	Shopify	Shopify
Developer	Gorgias Inc.	Shmore

Listed since	Mar 2017	Oct 2025

Listed	March 1, 2017	October 2, 2025

6. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Gorgias	Reponse
ai helpdesk	#2	#77
ai helpdesk support	#2	Not ranked
ai helpdesk software	#2	Not ranked
chat support	Not ranked	#42
helpdesk	Not ranked	#77

9. Quality signals

Reviews · velocity · latest sentiment

Signal	Gorgias	Reponse
Average rating	4.3 ★ (708)	—
Rating distribution	581% 45% 31% 22% 111%	5— 4— 3— 2— 1—

5 latest reviews · each app

Gorgias

Oct 23, 2026
UPDATE: Lowering our review from 3 stars to 2 stars due to terrible customer support. We’ve repeatedly followed their suggestions to resolve spam call billing issues, but nothing has worked. Instead of actually investigating the problem, they keep sending the same canned AI responses. It’s frustrating, lazy and has lef
SoundAssured · United States
Oct 23, 2026
Muhammad was a huge help! Excellent service, definitely 5 stars.
4Endurance España · Slovenia
Oct 15, 2026
Very disappointing experience with Gorgias. My access to the service was cancelled without explanation, yet my credit card continued to be charged for two months while I couldn’t use it. Despite reaching out, I received no response or explanation for why my access was removed or why the charges continued. In my experie
AutoSlide AU · Australia
Sep 29, 2026
Solid customer support, includes features we need, great options for adjustments.

Frequently asked

Common questions about this comparison

Is Gorgias: AI Helpdesk & Chat or Reponse: Chat/Support/Loyalty cheaper?

Neither Gorgias: AI Helpdesk & Chat nor Reponse: Chat/Support/Loyalty lists a free plan. Gorgias: AI Helpdesk & Chat lists no paid plan with a published price; Reponse: Chat/Support/Loyalty lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.

Should I choose Gorgias: AI Helpdesk & Chat or Reponse: Chat/Support/Loyalty?

AppRanks cannot separate these two on rating, because neither publishes one. Gorgias: AI Helpdesk & Chat does carry the larger published review base (708 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Gorgias: AI Helpdesk & Chat or Reponse: Chat/Support/Loyalty?

Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Gorgias: AI Helpdesk & Chat has more published reviews to read for user-reported install experience (708 vs 0).

Which works better for small vs large Shopify App Store merchants?

AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Gorgias: AI Helpdesk & Chat has 708 published reviews; Reponse: Chat/Support/Loyalty has 0 published reviews. Compare plan limits and pricing tiers against your own volume.

Can I migrate data between Gorgias: AI Helpdesk & Chat and Reponse: Chat/Support/Loyalty?

Migration support varies by app and category. Gorgias: AI Helpdesk & Chat and Reponse: Chat/Support/Loyalty both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Reponse: Chat/Support/Loyalty" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Gorgias vs Reponse

Gorgias

Reponse

At a glance

AppRanks verdict

1. Listing metadata

2. Pricing & plans

3. Features

4. Categories & rankings

5. Category features

6. Search rankings

7. Featured placements & badges

8. Activity in the last 90 days

Gorgias · 8 changes

Reponse · 8 changes

9. Quality signals

5 latest reviews · each app

10. App details

Frequently asked

Is Gorgias: AI Helpdesk & Chat or Reponse: Chat/Support/Loyalty cheaper?

Should I choose Gorgias: AI Helpdesk & Chat or Reponse: Chat/Support/Loyalty?

Which is faster to set up, Gorgias: AI Helpdesk & Chat or Reponse: Chat/Support/Loyalty?

Which works better for small vs large Shopify App Store merchants?

Can I migrate data between Gorgias: AI Helpdesk & Chat and Reponse: Chat/Support/Loyalty?

Track these apps' keyword rankings and listing changes

More popular comparisons

Gorgias vs Reponse

Gorgias

Reponse

At a glance

AppRanks verdict

1. Listing metadata

2. Pricing & plans

3. Features

4. Categories & rankings

5. Category features

6. Search rankings

7. Featured placements & badges

8. Activity in the last 90 days

Gorgias · 8 changes

Reponse · 8 changes

9. Quality signals

5 latest reviews · each app

10. App details

Frequently asked

Is Gorgias: AI Helpdesk & Chat or Reponse: Chat/Support/Loyalty cheaper?

Should I choose Gorgias: AI Helpdesk & Chat or Reponse: Chat/Support/Loyalty?

Which is faster to set up, Gorgias: AI Helpdesk & Chat or Reponse: Chat/Support/Loyalty?

Which works better for small vs large Shopify App Store merchants?

Can I migrate data between Gorgias: AI Helpdesk & Chat and Reponse: Chat/Support/Loyalty?

11. Other comparisons people make

vs Gorgias

vs Reponse

Track these apps' keyword rankings and listing changes

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