Repli Desk is the #128 ranked helpdesk app on Shopify, with a free plan available, as of Sep 3, 2026.
Repli Desk is a Shopify App Store app by Repli Ai, launched March 2025.
AppRanks data: Repli Desk ranks #128 in Helpdesk on Shopify App Store, placing it in the top 50% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Repli Desk is a newly-listed Shopify app with a limited review volume. It is listed in the Helpdesk category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Repli Ai — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Repli Desk?
See Repli Desk's alternatives ranked by audit score, rating, and review velocity.
About Repli Desk
How Repli Desk works
Repli Desk is your advanced helpdesk solution, designed to streamline customer support.
Manage email, Facebook, Instagram messages (including comments), and live chat from one dashboard.
Key features include: - Ticket management - Automations - Reporting (tickets, response times, CSAT, and more) - Ticket tagging - Templated responses - Chat widget
Simplify support with Repli Desk today!
Screenshots
Key features
- Ticket management
- Automations
- Reporting (tickets, response times, CSAT, and more)
- Chat Widget
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Automated AssignmentAutomatically assign tasks or items to users based on set criteria.differentiator
- Automated Workflow ManagementCreate and manage automated workflows to streamline processes.
- Automated Reply MessagesSend instant responses to customer inquiries with auto-reply features.differentiator
- Cart DiscountsApply discounts at checkout to incentivize purchases.
- Chatbot IntegrationImplement chatbots to enhance customer service and engagement.common
- Checkout TrackingMonitor the checkout process to identify drop-off points.
- Customer Feedback SurveysGather customer insights through targeted feedback surveys.common
- Custom TriggersDefine specific triggers for automated workflows based on your criteria.
- Exclusive Discount OffersCreate and manage exclusive discount offers for customers.
- Email CommunicationUtilize email as a primary channel for customer communication.common
- Email AutomationAutomate your email marketing campaigns for better engagement and efficiency.common
- Email NotificationsSend timely notifications to customers via email for important updates.common
- Limited-Time OffersCreate promotions that are available for a limited time to encourage quick purchases.
- Live Chat SupportEngage with support agents in real-time through live chat.common
- Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.common
- Opt-In Pop-UpsUse consent pop-ups to collect customer information and preferences.
- Order TrackingTrack orders efficiently with integrated order tracking features.common
- Personalized MessagingSend tailored messages and campaigns to engage customers effectively.
- Pop-Up BuilderCreate customizable pop-up widgets to engage visitors on your site.
- Custom Pop-UpsCreate targeted pop-ups for promotions, reviews, and discounts to engage visitors.
- ReportingGenerate and view reports on various metrics and data.common
- Response TemplatesUse predefined templates to respond quickly to customer inquiries.differentiator
- Rule-Based TriggersImplement triggers based on defined rules for automated actions.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.differentiator
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Tagging SystemImplement a tagging system to enhance organization and searchability.common
- Targeting RulesEstablish rules to target specific customer segments or behaviors.
- Template ManagementCreate and manage templates for consistent branding and messaging.
- Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.common
- Unlimited Team MembersInvite an unlimited number of team members to collaborate on your store.
- Unlimited WidgetsAdd an unlimited number of widgets to enhance your site functionality.
- Chat WidgetImplement a chat widget to facilitate real-time customer support.
- Detailed ReportingCreate comprehensive reports with in-depth data analysis.
Pricing plans
Free
|
Basic40/month
|
Most popular Growth130/month
|
Pro250/month
|
Category rankings
As of Sep 4, 2026- Helpdesk#128of 257Top 50%
- Abandoned cart#224of 326Top 69%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Repli Desk ranks for 10 keywords across Shopify App Store. Here are the top 3:
- Rank #87
- 2.helpdeskRank #109
- Rank #24
Competitors & alternatives
Repli Desk doesn't have curated competitor matchups yet. Other tracked helpdesk apps on Shopify:
Frequently asked questions
What is Repli Desk?
Repli Desk is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Helpdesk category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Repli Ai.
Is Repli Desk free?
Repli Desk offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Basic, Growth, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Repli Desk?
Repli Desk is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Helpdesk category on Shopify.
Where does Repli Desk rank on Shopify?
Repli Desk currently sits at position #128 in the Helpdesk category on Shopify. That places it in the top 50% of 257 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.