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1. Listing metadata
Field-level data| SB | Repli Desk | |
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| Last updated | — | — |
| SB | Repli Desk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
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| Developer | ||
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| Last updated | — | — |
Repli Desk: helpdesk for email, Instagram, Facebook, and live chat.
| Metric | SB: Helpdesk, Live Chat & FAQs | Repli Desk |
|---|---|---|
| Rating | 4.6 ★ | — |
| Total reviews | 317 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | ★ 5 | 4 |
| Featured placements | 2 | — |
| Languages | 1 supported | 1 supported |
| Listed since | Dec 2015 | Mar 2025 |
Based on the data on this page, SB: Helpdesk, Live Chat & FAQs is the stronger choice for most Shopify App Store merchants — 4.6★ vs Repli Desk's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: SB: Helpdesk, Live Chat & FAQs at Free to install, Repli Desk at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
SB: Helpdesk, Live Chat & FAQs has the larger user base (317 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Repli Desk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to SB: Helpdesk, Live Chat & FAQs; mid-market and enterprise merchants with specific feature requirements should evaluate both — Repli Desk's 0-review base may include the workflow context that matches your specific use case better than SB: Helpdesk, Live Chat & FAQs's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SB: Helpdesk, Live Chat & FAQs audit • Repli Desk audit
| Keyword | SB | Repli Desk |
|---|---|---|
| help desk | #9 | #97 |
| ai helpdesk | #42 | #861 |
| helpdesk | #91 | #12110 |
| contact form | #73 | #138 |
| help center | #70 | #178 |
Not featured in any section recently.
No tracked changes.
Both SB: Helpdesk, Live Chat & FAQs and Repli Desk offer paid plans only. SB: Helpdesk, Live Chat & FAQs starts at Free to install; Repli Desk starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
SB: Helpdesk, Live Chat & FAQs holds the higher average rating (4.6★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. SB: Helpdesk, Live Chat & FAQs has the deeper published review base (317 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
SB: Helpdesk, Live Chat & FAQs typically suits early-stage and growth-mode teams based on its published review base (317 reviews). Repli Desk typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. SB: Helpdesk, Live Chat & FAQs and Repli Desk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Repli Desk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
