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Gorgias vs Repli Desk
Side-by-side comparison
Repli Desk
Repli Desk: helpdesk for email, Instagram, Facebook, and live chat.
shopifyFree plan available
At a glance
| Metric | Gorgias: AI Helpdesk & Chat | Repli Desk |
|---|---|---|
| Rating | 4.3 ★ | — |
| Total reviews | 706 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | ★ 5 | 4 |
| Featured placements | 2 | — |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2017 | Mar 2025 |
AppRanks verdict
Generated from live data on this pageThe call
Gorgias and Repli Desk each lead on different measured dimensions — pick by the one that matters most to you.
Where Gorgias leads
- More published reviews: 706 vs 0.
- Ranks higher in Helpdesk: #4 vs #133 of 309.
- Lists AI chatbots, AI responses and AI summaries (+30 more) in its marketplace category features; Repli Desk doesn't.
Where Repli Desk leads
- Lists a free plan; Gorgias doesn't.
- Lists Automated workflows, Conversion tracking and Custom discount codes (+12 more) in its marketplace category features; Gorgias doesn't.
How this is generated
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Gorgias: AI Helpdesk & Chat audit • Repli Desk audit
1. Listing metadata
Field-level data| Field | Gorgias | Repli Desk |
|---|---|---|
| Tagline | ||
| Listing audit | 89/100 listing audit | 77/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
2. Pricing & plans
Marketplace-listed plans · paid plans cheapest first, not matched tier-for-tierTier
Gorgias
Repli Desk
Free plan
No free plan listed
Free
Free
- Instagram direct messages and comments
- Facebook messenger and comments
- Email inbox
- Live Chat Widget
- Unlimited Team Members
- Unlimited support channels
- Shopify Order Data in Inbox
- Support Tickets Analytics
Paid plans
Starter plan
- 3 customer support agents
- 50 tickets per month included
- Live chat
- AI Agent add-on available
Basic plan
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- AI Agent add-on available
Pro plan
- Up to 500 customer support agents
- 2000 tickets included
- Live chat
- Customer service
- AI Agent add-on available
Advanced plan
- Up to 500 customer support agents
- 5000 tickets included
- Live chat
- Customer service
- AI Agent add-on available
Basic Plan
- Instagram direct messages and comments
- Facebook messenger and comments
- Email inbox
- Live Chat Widget
- Unlimited Team Members
- Unlimited support channels
- Unlimited Shopify Stores
- Shopify Order Data in Inbox
Growth Plan
- Instagram direct messages and comments
- Facebook messenger and comments
- Email inbox
- Live Chat Widget
- Unlimited Team Members
- Unlimited support channels
- Unlimited Shopify Stores
- Shopify Order Data in Inbox
Pro Plan
- Instagram direct messages and comments
- Facebook messenger and comments
- Email inbox
- Live Chat Widget
- Unlimited Team Members
- Unlimited support channels
- Unlimited Shopify Stores
- Shopify Order Data in Inbox
3. Features
As listed by each developerGorgias
- AI Agent that handles order, shipping and return questions 24/7
- Shopify-native helpdesk: edit orders, refund and cancel inside tickets
- Unified inbox for email, live chat, SMS, social and voice
- Rules, macros and auto-tagging to automate repetitive tickets
- Support analytics and revenue tracking to measure customer experience
Repli Desk
- Ticket management
- Automations
- Reporting (tickets, response times, CSAT, and more)
- Chat Widget
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryHelpdesk18 shared · 27 total
Only in Gorgias
- Phone
- Self-service
- SMS
- AI responses
- AI summaries
- Multi-language
- Spam detection
Only in Repli Desk
- Customer notifications
- Feedback surveys
Listed by both (18)
- Chatbot
- Contact form
- FAQs
- Help center
- Live chat
- Social media
- Analytics
- Auto-assign
- Auto-reply
- Multi-store
- Order tracking
- Reports
- Response templates
- Rule-based triggers
- Tagging
- Ticketing
- Unified inbox
Chat0 shared · 32 total
Only in Gorgias
- Agent analytics
- AI chatbots
- Behavior tracking
- Customer insights
- Email chat
- File upload
- Live chat
- Multi-language
- Real-time translation
- SMS
- Social media
- Voice support
- Cart recovery
- Cross-sell
- Discounts
- FAQs
- Greetings
- Order updates
- Product recommendations
- Quick replies
- Review requests
- Upsell
- Agent avatar
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Emojis and stickers
- Tagging
- Welcome messages
Only in Repli Desk
None
Abandoned cart0 shared · 13 total
Only in Gorgias
None
Only in Repli Desk
- Automated workflows
- Conversion tracking
- Discount offers
- Exit pop-ups
- Opt-in pop-ups
- Personalized campaigns
- Time-limited offers
- Custom discount codes
- Customizable widgets
- Pop-up builder
- Targeting rules
- Templates
- Triggers
6. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | Gorgias | Repli Desk |
|---|---|---|
| ai helpdesk | #2 | #87 |
| helpdesk | #2 | #112 |
| ai helpdesk support | #2 | Not ranked |
| help desk software | Not ranked | #27 |
7. Featured placements & badges
Editorial visibilityGorgias2 all-time · 2 recent
- category · SupportOctober 2, 2026
- category · Recommended support appsSeptember 28, 2026
Repli Desk0 all-time · 0 recent
Not featured in any section recently.
8. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsGorgias · 8 changes
- Oct 21descriptionListing copy updated
- Oct 21descriptionListing copy updated
- Oct 21featuresFeatures list updated
- Oct 21descriptionListing copy updated
- Oct 21descriptionListing copy updated
- Oct 21descriptionListing copy updated
- Oct 21descriptionListing copy updated
- Oct 20descriptionListing copy updated
Repli Desk · 1 changes
- Oct 21descriptionListing copy updated
9. Quality signals
Reviews · velocity · latest sentiment| Signal | Gorgias | Repli Desk |
|---|---|---|
| Average rating | 4.3 ★ (706) | — |
| Rating distribution | 581% 45% 31% 22% 111% | 5— 4— 3— 2— 1— |
5 latest reviews · each app
Gorgias
- Sep 29, 2026
Solid customer support, includes features we need, great options for adjustments.
- Sep 25, 2026
The gorgias AI agent is amazing and has really relieved pressure from our customer services department. Over time we have worked closely with our account managers Stefan & Alessandro to really tailor it to our business needs and ensure the tone of voice matches our brand. I would highly recommend brands utilise this to
- Sep 25, 2026
The biggest issues are the mobile app and Voice (Phone) feature. The mobile app can be glitchy, talk-to-text is unreliable, and Voice doesn’t work through the mobile app. Calls have to be forwarded to another number, so you basically need someone at a computer all day to get the full functionality. Our biggest complain
- Sep 8, 2026
Our small Support Team has started working much closer with our CSM, Emely Tapia, over the last couple of months and we couldn't ask for better guidance! She has been so attentive and helpful with our deep dive into optimization projects, particularly with our AI Agent, as we head into the peak season. Thank you for al
- Sep 8, 2026
Gorgias has been a great addition to our customer service workflow. The AI agent handles a solid chunk of routine inquiries on its own, which has freed up our team to focus on more complex issues. Really happy with how it's performed so far. :)
Repli Desk
No reviews yet.
10. App details
Long-form descriptionGorgias
Gorgias brings customer service into one Shopify helpdesk. Manage email, live chat, social, SMS and voice in a unified inbox with order and customer history. AI Agent delivers AI customer support for FAQs and order questions, takes actions you control, and hands conversations to your team with context. Use AI Shopping Assistant to answer product questions and recommend products. Set your brand voice, build support workflows, and track team performance.
Repli Desk
Repli Desk is your advanced helpdesk solution, designed to streamline customer support. Manage email, Facebook, Instagram messages (including comments), and live chat from one dashboard. Key features include: - Ticket management - Automations - Reporting (tickets, response times, CSAT, and more) - Ticket tagging - Templated responses - Chat widget Simplify support with Repli Desk today!
Frequently asked
Common questions about this comparisonIs Gorgias: AI Helpdesk & Chat or Repli Desk cheaper?
Repli Desk is cheaper to start with — it offers a free plan and Gorgias: AI Helpdesk & Chat doesn't list one. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Should I choose Gorgias: AI Helpdesk & Chat or Repli Desk?
Gorgias: AI Helpdesk & Chat holds the higher average rating (4.3★ vs 0.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Which is faster to set up, Gorgias: AI Helpdesk & Chat or Repli Desk?
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Gorgias: AI Helpdesk & Chat has more published reviews to read for user-reported install experience (706 vs 0).
Which works better for small vs large Shopify App Store merchants?
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Gorgias: AI Helpdesk & Chat has 706 published reviews; Repli Desk has 0 published reviews. Compare plan limits and pricing tiers against your own volume.
Can I migrate data between Gorgias: AI Helpdesk & Chat and Repli Desk?
Migration support varies by app and category. Gorgias: AI Helpdesk & Chat and Repli Desk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Repli Desk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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