Kustomer for Shopify

5.0(24 reviews)Free to installLaunched Apr 2020

Category rank: #46 in Helpdesk
Listing audit: 88/100

Kustomer is a Shopify App Store app by Kustomer, launched April 2020. With a rating of 5.0★ from 24 reviews, it currently ranks #46 in the Helpdesk category.

Kustomer is the #46 ranked Helpdesk app on Shopify, with a 5.0 average rating from 24 reviews, free to install, with charges billed separately, as of Oct 21, 2026.

AppRanks verdict

Generated from marketplace data as of Oct 21, 2026

Kustomer ranks #46 of 309 in Helpdesk on Shopify. It holds a 5.0★ average from 24 reviews on Shopify. It is free to install, with charges billed separately — check the plans below.

Pros

+5.0★ average across 24 reviews
+Listed on Shopify since 2020

Cons

−Only 24 reviews — the average can still move with a few new ratings

About Kustomer

Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

How Kustomer works

Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.

Screenshots

Kustomer primary marketing image — Helpdesk app on the Shopify App Store

Kustomer dashboard view — Helpdesk app on the Shopify App Store

Kustomer feature detail — Helpdesk app on the Shopify App Store

Kustomer settings interface — Helpdesk app on the Shopify App Store

Kustomer integration setup — Helpdesk app on the Shopify App Store

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Kustomer mobile preview — Helpdesk app on the Shopify App Store

Key features

Full View of Customer Orders via Shopify Data Integration
Direct Order Refunds/Cancellations from Kustomer Timeline
Efficient Order Data Access and Search within Kustomer
Dynamic Message Customization with Shortcuts
Automated Updates with Chatbot Templates

Standardized capabilities

Normalized capabilities detected for this app, comparable across the marketplace.

Differentiators (10)

rare and linked to better ratings

Business Hours ManagementSet and manage your business operating hours effectively.
Chat AssignmentAssign chats to specific team members for better management.
Chat ButtonsAdd buttons to facilitate quick access to chat support.
Chat FlowsCreate structured chat flows to guide conversations effectively.
Email ChatIntegrate email communication within your chat platform.
Real-Time TranslationTranslate content instantly for a global audience.
Social Media ManagementManage and schedule posts across various social media platforms.
Tagging SystemImplement a tagging system to enhance organization and searchability.

Show all 25 capabilities

Differentiators (10)

rare and linked to better ratings

Voice SupportProvide assistance to customers through voice communication channels.
Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.

Common capabilities (13)

widely but not universally offered

AI ChatbotsUtilize AI chatbots to automate customer interactions and support.
AI-Powered ResponsesGenerate automated responses using AI technology.
AI-Powered SummariesGenerate concise summaries using AI for quick insights and overviews.
AI Analytics

Pricing plans

Pricing plans for Kustomer
Free to install

Ratings and reviews

5.0

24 reviews on Shopify

Reviews for this app aren't archived by AppRanks yet — read them on Shopify.

Category rankings

A category rank is the app's position in Shopify's own category listing. Keyword ranks (search-result positions) are a separate measure.

Helpdesk
#46of 309Top 15%
Chat
#150of 1,105Top 14%

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Featured placements

No featured placements on Shopify in the last 30 days.

Keyword rankings

Kustomer ranks for 28 keywords across Shopify App Store. Here are the top 3:

+25 more keywords — Sign up to unlock the full listSign up free

Competitors & alternatives

Kustomer doesn't have curated competitor matchups yet.Other tracked Helpdesk apps on Shopify:

Gorgias: AI Helpdesk & Chat

4.3(707)

Compare

SB: Helpdesk, Live Chat & FAQs

4.6(319)

Compare

Relocate+ Order Editing

5.0(42)

Compare

eDesk ‑ AI, Helpdesk & Chat

4.7(32)

Compare

Gladly: AI Shopping Assistant

4.7(29)

Compare

Hosted Email

4.1(31)

Compare

Looking to switch from Kustomer?

See Kustomer's alternatives ranked by audit score, rating, and review velocity.

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Where Kustomer stands in the Helpdesk category

Kustomer ranks #46 of 309 apps in the Helpdesk category, placing it in the top 15% of the listing.

Languages & integrations

Languages supported

EnglishFrenchGermanItalianPortuguese (Brazil)Portuguese (Portugal)SpanishChinese (Traditional)Chinese (Simplified)Japanese

Integrates with

CheckoutAircallChannelReplyKlaivyoLoopRecharge

Support

Get help with Kustomer:

Email:support@kustomer.com

How does this listing score?

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Frequently asked questions

What is Kustomer?

Kustomer is a Shopify app by Kustomer, listed in Helpdesk. It holds a 5.0-star average from 24 reviews on Shopify. It has been listed since 2020.

Is Kustomer free?

Kustomer is free to install on Shopify; charges are billed separately. Listed plans: Free to install.

Where does Kustomer rank on Shopify?

Kustomer ranks #46 of 309 apps in Helpdesk on Shopify.

Explore more on AppRanks

Utilize AI-driven analytics tools for actionable insights and reporting.

Chatbot IntegrationImplement chatbots to enhance customer service and engagement.

Checkout ProcessStreamline the checkout process to enhance customer experience and reduce cart abandonment.

Font and Color CustomizationCustomize the font style and color to match your brand identity.

Live Chat SupportEngage with support agents in real-time through live chat.

Multi-Language SupportOffer a multilingual experience for your customers.

Multi-Store SupportOperate multiple stores or domains from a single platform effortlessly.

PhoneUtilize phone features for customer support and communication.

SMS MessagingEngage customers through targeted SMS messages for promotions and updates.

Comprehensive Ticketing SystemManage tickets and events seamlessly with a robust system.

Niche capabilities (1)

rare, long-tail capabilities only a few apps offer

Aircall IntegrationConnect your store with Aircall for enhanced customer communication.

Other capabilities (1)

role not classified yet

Loop ManagementManage workflows and tasks efficiently with Loop's features.