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SB vs Kustomer
Side-by-side comparison
At a glance
| Metric | SB: Helpdesk, Live Chat & FAQs | Kustomer |
|---|---|---|
| Rating | 4.6 ★ | ★ 5.0 ★ |
| Total reviews | ★ 318 | 24 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Languages |
AppRanks verdict
Generated from live data on this pageThe call
SB and Kustomer each lead on different measured dimensions — pick by the one that matters most to you.
Where SB leads
- More published reviews: 318 vs 24.
- Ranks higher in Helpdesk: #39 vs #46 of 309.
- Lists Agent analytics, Agent avatar and Auto-assign (+14 more) in its marketplace category features; Kustomer doesn't.
Where Kustomer leads
- Higher average rating: 5.0★ vs 4.6★.
- Available in more languages: 10 vs 1.
- Lists Multi-store, Phone and Real-time translation (+2 more) in its marketplace category features; SB doesn't.
How this is generated
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: SB: Helpdesk, Live Chat & FAQs audit • Kustomer audit
1. Listing metadata
Field-level data| Field | SB | Kustomer |
|---|---|---|
| Tagline | ||
| Listing audit | 89/100 listing audit | 88/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
