Helmsly is the #844 ranked chat app on Shopify, with a free plan available, as of Sep 5, 2026.
Helmsly is a Shopify App Store app by Helmsly, launched May 2026.
AppRanks data: Helmsly ranks #844 in Chat on Shopify App Store, placing it in the top 87% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Helmsly is a newly-listed Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Helmsly?
See Helmsly's alternatives ranked by audit score, rating, and review velocity.
About Helmsly
How Helmsly works
Helmsly is an AI customer-support agent built specifically for Shopify. It reads your products, pages, and policies, then handles WISMO questions, returns, refunds, cancellations, and discount requests across chat and email — with caps you set, so the AI never exceeds the rules you'd give a human teammate. You configure per-action limits for refunds, returns, and discounts in your admin, and the AI escalates anything outside them to your inbox.
Screenshots
Key features
- Answers "where is my order?" with real-time tracking from Shopify
- Handles refunds, returns, and cancellations — within caps you set
- Creates discount codes within configurable per-action limits
- Ingests products, pages, and policies automatically
- Escalates to email when confidence drops or customer asks
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.common
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.common
- Priority SupportReceive prioritized assistance to resolve issues faster.common
- Quick RepliesProvide instant responses to common customer inquiries.differentiator
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.differentiator
- Unlimited Customer SupportProvide unlimited support to your customers without restrictions.common
Pricing plans
Starter29/month
|
Growth79/month
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Most popular Scale199/month
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Category rankings
As of Sep 5, 2026- Chat#844of 976Top 87%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Helmsly ranks for 2 keywords across Shopify App Store. Here are the top 2:
- Rank #59
- 2.helpdeskRank #239
Competitors & alternatives
Helmsly doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Helmsly?
Helmsly is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2026. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Helmsly.
Is Helmsly free?
Helmsly does not offer a permanent free plan on Shopify. Pricing starts at 29, and the listed tiers are Starter, Growth, Scale. Trial availability and exact billing terms are mirrored from the live Shopify listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Helmsly?
Helmsly is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Helmsly rank on Shopify?
Helmsly currently sits at position #844 in the Chat category on Shopify. That places it in the top 86% of 976 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.