Wordesk AI Chatbot & Live Chat for Shopify App Store
Wordesk AI Chatbot & Live Chat is the #725 ranked chat app on Shopify, with a free plan available, as of Sep 9, 2026.
Wordesk AI Chatbot & Live Chat is a Shopify App Store app by Biens Limited, launched July 2025.
AppRanks data: Wordesk AI Chatbot & Live Chat ranks #725 in Chat on Shopify App Store, placing it in the top 74% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Wordesk AI Chatbot & Live Chat is a newly-listed Shopify app with a limited review volume. It is listed in the Chat category on Shopify App Store, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Biens Limited — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Wordesk AI Chatbot & Live Chat?
See Wordesk AI Chatbot & Live Chat's alternatives ranked by audit score, rating, and review velocity.
About Wordesk AI Chatbot & Live Chat
How Wordesk AI Chatbot & Live Chat works
Wordesk is an AI-first chat platform that helps merchants automate customer conversations across their website, WhatsApp, Instagram, Messenger, Telegram, and more. The AI assistant can understand visitor intent, answer product-related questions, and guide users toward purchases by recommending items based on their needs.
Merchants can also step in with live support when needed. All conversations from different platforms are managed in one unified inbox for efficiency.
Screenshots
Key features
- AI-powered Live Chat that answers customer questions instantly
- Multi-channel support for WhatsApp, Instagram, Messenger, and more
- Personalized product recommendations based on customer needs
- Customizable chat icon and message design to match your brand
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Agent AvatarCustomize your support experience with personalized agent avatars.common
- AI ChatbotsUtilize AI chatbots to automate customer interactions and support.table-stakes
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
- Callback ServiceImplement callback functionality to enhance user interactions.common
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Cross-Sell DiscountsOffer discounts on related products to encourage cross-selling.differentiator
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Dedicated Customer SupportWork with a dedicated support team for personalized assistance.niche
- Percentage and Volume DiscountsApply percentage and volume discounts to incentivize purchases.common
- Emoji and Sticker SupportEnhance communication with emojis and stickers in chats.differentiator
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.differentiator
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Priority SupportReceive prioritized assistance to resolve issues faster.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Real-Time TranslationTranslate content instantly for a global audience.differentiator
- Social Media ManagementManage and schedule posts across various social media platforms.differentiator
- Standard SupportAccess basic support services for your eCommerce needs.niche
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.common
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Chat WidgetImplement a chat widget to facilitate real-time customer support.common
- Instant SuggestionsProvide users with real-time suggestions based on their input.common
- Shared Inbox SolutionCollaborate with your team using a shared inbox for better communication.common
- Unlimited Channel SupportAccess unlimited channels for your business operations.niche
Pricing plans
Essential
|
Advanced19.99/month
|
Most popular Advanced34.99/month
|
Expert89.99/month
|
Category rankings
As of Sep 10, 2026- Chat#725of 980Top 74%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Wordesk AI Chatbot & Live Chat ranks for 10 keywords across Shopify App Store. Here are the top 3:
- 1.chatboxRank #173
- Rank #208
- Rank #220
Competitors & alternatives
Wordesk AI Chatbot & Live Chat doesn't have curated competitor matchups yet. Other tracked chat apps on Shopify:
Frequently asked questions
What is Wordesk AI Chatbot & Live Chat?
Wordesk AI Chatbot & Live Chat is an app for Shopify. It is published on Shopify App Store and tracked by AppRanks, and it has been listed on the marketplace since 2025. It is listed under the Chat category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Biens Limited.
Is Wordesk AI Chatbot & Live Chat free?
Wordesk AI Chatbot & Live Chat offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Advanced, Advanced, Expert unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
Who uses Wordesk AI Chatbot & Live Chat?
Wordesk AI Chatbot & Live Chat is actively installed across Shopify stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Chat category on Shopify.
Where does Wordesk AI Chatbot & Live Chat rank on Shopify?
Wordesk AI Chatbot & Live Chat currently sits at position #725 in the Chat category on Shopify. That places it in the top 74% of 980 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Wordesk AI Chatbot & Live Chat integrate with?
Wordesk AI Chatbot & Live Chat lists 4 integrations on its Shopify marketplace page. The most prominent are Instagram, Messenger, Telegram, Whatsapp. Integration data is mirrored from the live Shopify listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.