Side-by-side comparison · 24 data points
Unify your customer conversations with AI chat and 24/7 live agents on every major channels
| Wordesk AI Chatbot & Live Chat | Dondy | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Wordesk AI Chatbot & Live Chat | Dondy: WhatsApp Marketing+Chat |
|---|---|---|
| Rating | — | 4.9 ★ |
| Total reviews | 0 | 819 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | — | 5 |
| Languages | 1 supported | 5 supported |
| Listed since | Jul 2025 | Mar 2023 |
Based on the data on this page, Dondy: WhatsApp Marketing+Chat is the stronger choice for most Shopify App Store merchants — 4.9★ vs Wordesk AI Chatbot & Live Chat's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Wordesk AI Chatbot & Live Chat at Free plan available, Dondy: WhatsApp Marketing+Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Dondy: WhatsApp Marketing+Chat has the larger user base (819 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Wordesk AI Chatbot & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Dondy: WhatsApp Marketing+Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Wordesk AI Chatbot & Live Chat's 0-review base may include the workflow context that matches your specific use case better than Dondy: WhatsApp Marketing+Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Wordesk AI Chatbot & Live Chat audit • Dondy: WhatsApp Marketing+Chat audit
| Last updated | — | — |
|---|
| Keyword | Wordesk AI Chatbot & Live Chat | Dondy |
|---|---|---|
| inbox | #216 | #9 |
| live chat | #220 | #48 |
| ai live chat | #208 | #68 |
| ai chatbot | #240 | #46 |
| chatbot | #239 | #54 |
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No tracked changes.
Both Wordesk AI Chatbot & Live Chat and Dondy: WhatsApp Marketing+Chat offer paid plans only. Wordesk AI Chatbot & Live Chat starts at Free plan available; Dondy: WhatsApp Marketing+Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Dondy: WhatsApp Marketing+Chat does carry the larger published review base (819 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Dondy: WhatsApp Marketing+Chat has the deeper published review base (819 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Wordesk AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Dondy: WhatsApp Marketing+Chat typically suits early-stage and growth-mode teams based on its published review base (819 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Wordesk AI Chatbot & Live Chat and Dondy: WhatsApp Marketing+Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Wordesk AI Chatbot & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
