Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT for Salesforce AppExchange
By Talkdesk
Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT is the #68 ranked telephony app on Salesforce, as a paid app, as of July 12, 2026.
Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT is a Salesforce AppExchange app by Talkdesk.
AppRanks data: Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT ranks #68 in Telephony on Salesforce AppExchange, placing it in the top 58% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT is a newly-listed Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Talkdesk — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT
How Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT works
Talkdesk for Salesforce Voice (T4SV) integrates digital channels and CRM data with voice communications - all in one central view embedded within the Salesforce UI. Together, SCV and Talkdesk empower your agents to be more agile and productive while providing supervisors and admins with the oversight and insight necessary to deliver exceptional experiences for your customers.
Fully embedded within Salesforce Service all customer interactions while maintaining a consistent and familiar Salesforce experience - manage calls alongside digital conversations in omni-channel.
Optimize the customer journey Leverage Salesforce’s complete view of the customer coupled with call oversight and live transcriptions for improved insights, post-call coaching, agent onboarding and quality management.
Reliable call quality and connectivity Maintain uninterrupted connectivity with customers at all times. Furthermore, Talkdesk’s global reach ensures customers can always get to the right agent and the right time.
Key features
- Embedded call controls and contact center functionality: Service calls alongside Salesforce digital conversations on a single pane of glass within Salesforce. Initiate blind and warm transfers to agents, ring groups, and external numbers.
- Unified Omni-channel routing: Trigger Salesforce Omni-channel flows from Talkdesk Studio to facilitate a unified routing strategy between voice interactions from Talkdesk and digital interactions from Salesforce.
- Empower agents with AI: Deliver better customer experiences in tandem with Salesforce Einstein Next Best Action, offering agents contextual recommendations during live interactions.
- Comprehensive real-time and smart reporting: Leverage recording, real-time transcription, live call monitoring, and post-call coaching with Salesforce Omni Supervisor to analyze and improve agent performance, directly embedded in Salesforce.
- Global reach and coverage: Nine global data centers and Talkdesk’s Global Carrier Network (GCN) ensure that you can have reliable telephony no matter where you and your teams are located.
Category rankings
As of Jul 12, 2026- Telephony#68of 118Top 58%
- Customer Service#528of 1,110Top 48%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT?
Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT is an app for Salesforce. It is published on Salesforce AppExchange and tracked daily by AppRanks, and it has been listed on the marketplace since 2021. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Talkdesk.
Is Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT free?
Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT does not offer a permanent free plan on Salesforce. Pricing starts at 10, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT?
Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT rank on Salesforce?
Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT currently sits at position #68 in the Telephony category on Salesforce. That places it in the top 58% of 118 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT integrate with?
Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT lists 2 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT support?
Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT declares support for 5 languages on its Salesforce marketplace listing: en, fr, de, pt, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.