CloudCall for vs Talkdesk for Service — Salesforce

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics vs Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT

Side-by-side comparison · 24 data points

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

4.8·217reviews

CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.

salesforcepaid

Change

1. Listing metadata

Field-level data

	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Talkdesk for Service Cloud Voice \| Cloud Contact Center \| BYOT
Tagline	“CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.”248 chars	“Talkdesk for Salesforce Voice provides an all-in-one CRM and contact center solution that joins phone, digital channels, and CRM data seamlessly within the Service Cloud console. All while relying on fully embedded Talkdesk functionality.”238 chars
Description	1103 / 2000 chars55% used	1009 / 2000 chars50% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Salesforce	Salesforce
Developer	CloudCall	Talkdesk

At a glance

8 metrics · auto-computed

Feature comparison between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT
Metric	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Talkdesk for Service Cloud Voice \| Cloud Contact Center \| BYOT
Rating	4.8 ★	—
Total reviews	217	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 3 tiers	1 tier
Listed features	3	★ 5
Languages	1 supported	5 supported
Listed since	Jul 2013	Jun 2021

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics at paid, Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the larger user base (217 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT's 0-review base may include the workflow context that matches your specific use case better than CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	July 19, 2013	June 29, 2021

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Talkdesk for Service Cloud Voice \| Cloud Contact Center \| BYOT
for seamless	#1	Not ranked
seamless	#1	Not ranked
telephony	#12	Not ranked

6. App details

Long-form description · keyword frequency

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Seamless Salesforce Integration Ditch manual entry. CloudCall o1 connects your phone system to Salesforce, logging calls, syncing notes, and capturing key data — so your team can focus on relationships, not admin. Unmatched Call Quality Built on a hyperscale cloud network for enterprise-grade uptime and performance. Experience consistently clear calls with zero disruption — no matter your size or scale. Work Anywhere CloudCall’s mobile app keeps CRM records accurate and complete on the go — reducing admin work and boosting visibility. Key Features: >> AI Call Summaries: Accurate, actionable recaps in CloudCall Workspace. CRM sync coming soon. >> Power Dialer + VM Drop: High-efficiency outbound calling with pre-recorded voicemails. >> Screen Pop: Auto-launches the right record at the moment of the call. >> Call Logging: Auto-capture call and SMS activity and notes inside Salesforce. >> Mobile App: Log calls and stay CRM-compliant anywhere. >> Secure Data Sync: Encrypted, real-time updates across all devices. Request a Demo here to see it in action! https://cloudcall.com/book-a-demo/

Top keywords

call5×3.18%
cloudcall4×2.55%
calls3×1.91%
salesforce3×1.91%
accurate2×1.27%
admin2×1.27%
anywhere2×1.27%
crm2×1.27%
data2×1.27%
key2×1.27%
logging2×1.27%
mobile2×1.27%

Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT

Talkdesk for Salesforce Voice (T4SV) integrates digital channels and CRM data with voice communications - all in one central view embedded within the Salesforce UI. Together, SCV and Talkdesk empower your agents to be more agile and productive while providing supervisors and admins with the oversight and insight necessary to deliver exceptional experiences for your customers. Fully embedded within Salesforce Service all customer interactions while maintaining a consistent and familiar Salesforce experience - manage calls alongside digital conversations in omni-channel. Optimize the customer journey Leverage Salesforce’s complete view of the customer coupled with call oversight and live transcriptions for improved insights, post-call coaching, agent onboarding and quality management. Reliable call quality and connectivity Maintain uninterrupted connectivity with customers at all times. Furthermore, Talkdesk’s global reach ensures customers can always get to the right agent and the right time.

Top keywords

salesforce5×3.57%
customer3×2.14%
customers3×2.14%
talkdesk3×2.14%
agent2×1.43%
call2×1.43%
connectivity2×1.43%
digital2×1.43%
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Frequently asked

Common questions about this comparison

Is CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT cheaper?

Should I choose CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT?

AppRanks cannot separate these two on rating, because neither publishes one. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics does carry the larger published review base (217 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT?

Both apps are one-click installs from the Salesforce AppExchange. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the deeper published review base (217 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics typically suits early-stage and growth-mode teams based on its published review base (217 reviews). Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics vs Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

1. Listing metadata

Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT cheaper?

Should I choose CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT?

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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