8x8 XCaas is the #63 ranked telephony app on Salesforce, with a 4.0 average rating from 1 review, with a free plan available, as of Sep 11, 2026.
8x8 XCaas is a Salesforce AppExchange app by 8x8, Inc.. With a rating of 4.0★ from 1 reviews, it currently ranks #63 in the Telephony category.
AppRanks data: 8x8 XCaas ranks #63 in Telephony on Salesforce AppExchange, placing it in the top 52% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
8x8 XCaas is a well-rated Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by 8x8, Inc. — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About 8x8 XCaas
How 8x8 XCaas works
- Out-of-the-box integration with minimal setup required. - Screen-Pop and Contextual Information: Automatically retrieve and present CRM records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions. - Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'. - Automated Record Creation: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system. - Click to Call: Streamline call initiation by simply clicking on a phone number within your CRM, eliminating the need for manual entry and saving valuable time. - Embedded experience: Handle interactions directly within the Salesforce interface, streamlining workflows and enabling users to operate from a single pane of glass. - Configuration and customization: Configure CRM Integration workflows via a self-service administration portal.
Key features
- Out-of-the-box integration with minimal setup required.
- Screen-Pop and Contextual Information: Automatically retrieve and present Salesforce records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.
- Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'.
- Automated Record Creation: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system.
- Click to Call: Streamline call initiation by simply clicking on a phone number within Salesforce, eliminating the need for manual entry and saving valuable time.
- Embedded experience: Handle interactions directly within the Salesforce interface, streamlining workflows and enabling agents to operate from a single pane of glass.
- Configuration and customization: Configure CRM Integration workflows via a self-service administration portal.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Click-to-CallInitiate calls directly from your platform with a single click.
- Record Creation AutomationAutomatically create records to streamline data management and reduce errors.
- Screen Pop NotificationsDisplay relevant customer information automatically during calls.
Category rankings
As of Sep 11, 2026- Telephony#63of 122Top 52%
- Customer Service#482of 1,137Top 43%
- Sales#775of 1,766Top 44%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
8x8 XCaas doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is 8x8 XCaas?
8x8 XCaas is an app for Salesforce. It currently holds a 4.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2019. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by 8x8, Inc.
Who uses 8x8 XCaas?
8x8 XCaas is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does 8x8 XCaas rank on Salesforce?
8x8 XCaas currently sits at position #63 in the Telephony category on Salesforce. That places it in the top 52% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does 8x8 XCaas integrate with?
8x8 XCaas lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does 8x8 XCaas support?
8x8 XCaas declares support for 2 languages on its Salesforce marketplace listing: en, fr. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.