Generated from 8x8 XCaas's audit data
8x8 XCaas scores 59/100 across 6 category checks, which tracks in the middle band, with 3 of 6 categories below the headline. Strengths: categories & discoverability holds at 75/100, so the listing isn't fundamentally broken — the lift is in tightening specific weaknesses. Watch-items: technical & support (42/100) and visual assets (50/100) drag the average down; lifting technical & support is the single largest available lever. Per-category breakdown below.
This is an independent listing audit for 8x8 XCaas on Salesforce. It scored 59/100 (grade C) on today's snapshot. Top strength: Categories & Discoverability at 75/100. Biggest gap: Technical & Support at 42/100. We re-audit every 24 hours from the canonical Salesforce listing.
Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary
Last updated: September 11, 2026
8x8 XCaas's overall score of 59/100 is a mid-tier result — the listing is functional but multiple categories have headroom, computed as the weighted average of 6 category checks. The spread is highly polarized across categories — 3 categories score above the headline number and 3 score below. The strongest category is Categories & Discoverability (75/100, +16 vs overall); the weakest is Technical & Support (42/100), 17 points below the overall — a meaningful but not dominant gap. Top three by score: Categories & Discoverability (75), Description & Content (71), Languages (67).
Scoring criteria, category weightings, and the full rubric (identical across every Salesforce AppExchange listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].
8x8 XCaas scored 59/100 in the AppRanks listing audit — a mid-tier result with room to improve. The score is the weighted average of 6 category checks: Title Optimization 50/100, Description & Content 71/100, Visual Assets 50/100, Categories & Discoverability 75/100, Technical & Support 42/100, Languages 67/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Salesforce listings.
8x8 XCaas's strongest audit area is Categories & Discoverability, scored at 75/100. Of the 4 checks AppRanks runs in this category, 3 pass cleanly and 1 fail outright; the rest sit in warning state. This is the dimension a competing listing would need to match before 8x8 XCaas loses its current edge in this category.
The weakest area in 8x8 XCaas's audit is Technical & Support, scored at 42/100. The failing checks are privacy policy, each with a concrete fix described below. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.