Promero Cloud Call Center Software CTI for Salesforce for Salesforce AppExchange
By Promero
Promero Cloud Call Center Software CTI for Salesforce is the #71 ranked telephony app on Salesforce, with a 2.0 average rating from 4 reviews, as a paid app, as of Sep 12, 2026.
Promero Cloud Call Center Software CTI for Salesforce is a Salesforce AppExchange app by Promero. With a rating of 2.0★ from 4 reviews, it currently ranks #71 in the Telephony category.
AppRanks data: Promero Cloud Call Center Software CTI for Salesforce ranks #71 in Telephony on Salesforce AppExchange, placing it in the top 59% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Promero Cloud Call Center Software CTI for Salesforce is a mixed-rating Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Promero — established developer track record
Cons
- −Average rating below 4.0 (2.0★) — read recent low-star reviews before committing
- −Limited review base (4) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Promero Cloud Call Center Software CTI for Salesforce
How Promero Cloud Call Center Software CTI for Salesforce works
Cloud based call center platform is the perfect solution for Customer Service and Sales Teams. Options include speech analytics and workforce management. Inbound calls routed via skills to the right agent. Predictive dialing enables sales members to reach prospects quickly and efficiently. Contact Center Anywhere delivers calls to agents configured to DIDs, softphones or IP phones. The solution provides the ability create simple-to-complex IVRs with database look ups. Create customer dashboards with service level adherence alerts. The Contact Center Anywhere solution is suitable for small to enterprise size users. The platform is VOIP/SIP enabled utilizing low cost telco usage fees.
- Free Trial
- Predictive and Preview Dialing
- Real-time Key Performance Indicator Dashboards
- Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD)
- True Weighted Multi level Skills-Based Routing
- Option: Speech Analytics
- Call Recording
- Option: Workforce Managment
- Click-to-Dial
- PCI Compliance
- Call Me Back (Web call back)
- OnDemand Telephony
- Enhanced Call Detail Reports
Key features
- Free Trial - Cloud Based Solution - ACD - IVR - Speech Analytics - Designed for Advanced Sales Cloud and Service Cloud
- Blended Inbound Outbound Call Center Agents -- Workforce Management
- Predictive Dialer -- Call Recording -- PCI Compliant
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Custom DashboardsCreate interactive dashboards tailored to your analytics needs.
- Predictive DialingAutomatically dial contacts to increase call efficiency and connect rates.
Category rankings
As of Sep 12, 2026- Telephony#71of 122Top 59%
- Customer Service#568of 1,137Top 50%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Promero Cloud Call Center Software CTI for Salesforce ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #11
- Rank #11
Competitors & alternatives
Promero Cloud Call Center Software CTI for Salesforce doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is Promero Cloud Call Center Software CTI for Salesforce?
Promero Cloud Call Center Software CTI for Salesforce is an app for Salesforce. It currently holds a 2.0-star rating from 4 merchant reviews, and it has been listed on the marketplace since 2012. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Promero.
Is Promero Cloud Call Center Software CTI for Salesforce free?
Promero Cloud Call Center Software CTI for Salesforce does not offer a permanent free plan on Salesforce. Pricing starts at 89, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Promero Cloud Call Center Software CTI for Salesforce?
Promero Cloud Call Center Software CTI for Salesforce is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does Promero Cloud Call Center Software CTI for Salesforce rank on Salesforce?
Promero Cloud Call Center Software CTI for Salesforce currently sits at position #71 in the Telephony category on Salesforce. That places it in the top 58% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.