Loading content…
By Genesys
CX Cloud from Genesys and Salesforce is the #15 ranked telephony app on Salesforce, with a 4.8 average rating from 8 reviews, as a paid app, as of May 30, 2026.
CX Cloud from Genesys and Salesforce is a Salesforce AppExchange app by Genesys. With a rating of 4.8★ from 8 reviews, it currently ranks #15 in the Telephony category.
AppRanks data: CX Cloud from Genesys and Salesforce ranks #15 in Telephony on Salesforce AppExchange, placing it in the top 14% of that category.
Generated from live marketplace data — refreshed daily
CX Cloud from Genesys and Salesforce is a highly rated Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 8 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Deliver consistent, personalized across your customers’ choice of channels and improve agent performance by bringing together the global leaders in Contact Center as a Service and CRM.
Single CX orchestration engine: In a single location within Genesys Cloud, design AI-powered, end-to-end experiences fusing data, bots and channels from both platforms–no-coding required.
Unified, smart workspace: Seamlessly transition from self-service to agent-led conversations. Increase agent efficiency by managing all digital and voice interactions in a single location.
Real-time AI accelerators: Empower agents with all the AI-powered assistance they need to meet performance KPIs and increase customer satisfaction. Real-time transcription is automatically sent to Einstein to determine intent and inform Next Best Action.
Modern workforce management: Empower your workforce with advanced scheduling, performance metrics, coaching, training, gamification and other WEM capabilities from Genesys embedded directly in Salesforce.
Global voice & availability: Activation of voice services is simple and efficient. Strengthen and expand your global footprint with unsurpassed coverage.
Track daily rank changes, category shifts, and position volatility.
CX Cloud from Genesys and Salesforce ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
CX Cloud from Genesys and Salesforce doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
CX Cloud from Genesys and Salesforce ranks #15 of 115 apps in the Telephony category, placing it in the top 14% of the listing.
Get help with CX Cloud from Genesys and Salesforce:
Get a free audit with 30+ checks on listing quality.
CX Cloud from Genesys and Salesforce is an app for Salesforce. It currently holds a 4.8-star rating from 8 merchant reviews, and it has been listed on the marketplace since 2023. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Genesys.
CX Cloud from Genesys and Salesforce does not offer a permanent free plan on Salesforce. Pricing starts at 25, and the listed tiers are Named, Concurrent. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
CX Cloud from Genesys and Salesforce is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
CX Cloud from Genesys and Salesforce currently sits at position #15 in the Telephony category on Salesforce. That places it in the top 13% of 115 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
CX Cloud from Genesys and Salesforce lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Health Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
Already a member? Sign in
