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CX Cloud from Genesys and Salesforce
Telephony
If CX Cloud from Genesys and Salesforce isn't the right fit, here are 12 Salesforce apps to look at next, ranked by audit score, rating, and review velocity. Daily-refreshed, no vendor money.
Neutrally ranked · No vendor sponsorshipRankings refreshed
Telephony
↑ +0.04 vs prior 30d
The top-rated Salesforce apps by rating × review-volume — a useful comparison baseline against CX Cloud from Genesys and Salesforce.
Strongest fit on feature parity. The most direct functional swap. Shares apps feature signature, comparable workflows, and a similar audit-score band — switch costs are usually lowest here.
Wider scope, slightly different focus. Wider feature surface than the source app's focus area. Useful if you're shopping apps alongside adjacent capabilities you'd otherwise integrate separately.
Established alternative with audit-grade listing. Established option with the rating + review depth to be vendor-evaluated. Best when running this category at scale and you can't afford early-stage product surprises.
Five rows, all loaded above the fold. Wins are highlighted; nothing's hidden behind a tab.
Lower-ranked but legitimate. Click any row for the full profile — or compare side-by-side with CX Cloud from Genesys and Salesforce.
Scored daily. Three signals, weighted and blended. No vendor money changes anything.
N-gram match against CX Cloud from Genesys and Salesforce's feature signature, weighted by category overlap.
Listing quality (0–100) blended with rolling 90-day rating average. Penalizes thin listings.
Reviews added in trailing 30 days, normalized by category baseline. Surfaces rising challengers.
Every Salesforce alternative on this page is scraped, normalized, and re-scored every 24 hours. We don't accept paid placement, vendor-funded "best of" content, or sponsored ranking — and we publish the rules so you can audit them yourself. If a vendor disagrees with their position, that's between them and the data.
Decision triggers, not marketing. If two or more apply, your shortlist starts with the apps named below each card.
If your usage of CX Cloud from Genesys and Salesforce has crossed the second-tier breakpoint on its pricing plan, the per-unit cost is usually where alternatives diverge most clearly. Some apps in the list above carry generous free tiers; others are paid-from-day-one. If the gap between your monthly bill and the next-cheapest alternative exceeds 30%, the switch usually pays back inside one quarter.
Docusign eSignature for Salesforce: The trusted eSignature solution · Adobe Acrobat Sign eSignatures for SalesforceEach Salesforce category has a feature spectrum. The "Similar feature set" badge above marks alternatives whose feature signature most overlaps with CX Cloud from Genesys and Salesforce. The "Category leader" badge marks apps that may approach the same category from a different feature angle — useful if you want to widen rather than narrow your toolset.
Adobe Acrobat Sign eSignatures for SalesforceBuilt from the same scores the ranking uses — so they won't contradict the table.
For most accounts under typical category usage, the answer depends on tier. Adobe Acrobat Sign eSignatures for Salesforce is in the paid band (paid), while CX Cloud from Genesys and Salesforce is paid (paid). At parity scale, the cheaper option can save 30–60% — but feature-for-feature swaps usually narrow the gap above the second tier.
VERDICT · UPDATED TODAY
If you're moving from CX Cloud from Genesys and Salesforce, the most common landing spots are Adobe Acrobat Sign eSignatures for Salesforce (medium feature match, audit 0/100) and Docusign eSignature for Salesforce: The trusted eSignature solution (pricing leverage + breadth). Skip 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI unless your use case is unusual.
If feature parity matters most
→ Adobe Acrobat Sign eSignatures for Salesforce
Medium feature parity. Audit 0, 4.86★.
If pricing matters most
→ Docusign eSignature for Salesforce: The trusted eSignature solution
Best for cost-sensitive teams. 4.55★ across 4,647 reviews.
If you're scaling enterprise
→ Cirrus Insight for Gmail
Strongest scale fit when category usage exceeds typical thresholds. Vendor-evaluate before committing.
See where CX Cloud from Genesys and Salesforce ranks 0–100 on listing completeness, screenshots, and description quality.
Open auditSide-by-side feature deltas, shared keywords, rating curves over the trailing 12 months.
Open compareHighest-rated Salesforce apps by intent. The category-by-category leaderboard.
Open bestRANK #3
YOU'RE LEAVING CX Cloud from Genesys and Salesforce #1 in Telephony | TOP PICK Adobe Acrobat Sign eSignatures for Salesforce #1 in Apps | RANK #2 Docusign eSignature for Salesforce: The trusted eSignature solution #2 in Apps | RANK #3 Cirrus Insight for Gmail #3 in Apps | |
|---|---|---|---|---|
| Average rating | 4.75 | 4.86 (highest in this row) | 4.55 | 4.70 |
| Review count | 8 | 3,200 | 4,647 | 2,094 |
| Audit score | ||||
| Pricing | paid | paid | paid | paid |
| Feature match | — | |||
| Best for | Telephony workflows | Apps workflows | Apps workflows | Apps workflows |
Apps with average ratings above 4.7★ on substantial review volume (5K+) usually correlate with strong support-response baselines — public review pressure rewards timely, transparent help. Read the most recent reviews on each alternative's profile before switching; review velocity over the trailing 30 days is the freshest support-quality signal.
Adobe Acrobat Sign eSignatures for Salesforce · Docusign eSignature for Salesforce: The trusted eSignature solutionAt small scale most alternatives perform identically; the choice often comes down to UI preference. Above 5,000 monthly active records the apps in positions #1-#3 are usually the established choices: their architecture has been hardened against catalog scale, rate limits, and data-sync edge cases the smaller players haven't encountered yet.
Adobe Acrobat Sign eSignatures for Salesforce