Which works better for small vs large Salesforce AppExchange stores?

CX Cloud from Genesys and Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (8 reviews). Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning aligns more with early-stage and growth-mode stores (930 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

CX Cloud from Genesys vs Geopointe for — Salesforce

CX Cloud from Genesys and Salesforce vs Geopointe for Salesforce

Side-by-side comparison · 24 data points

CX Cloud from Genesys and Salesforce

4.8·8reviews

Introducing CX Cloud from Genesys and Salesforce – a jointly released, native solution combining a unified, AI-powered agent workspace in Salesforce with enterprise contact center and workforce engagement management capabilities from Genesys Cloud.

Shopifypaid

1. Listing metadata

Field-level data

	CX Cloud from Genesys and Salesforce	Geopointe for Salesforce
Tagline	“Introducing CX Cloud from Genesys and Salesforce – a jointly released, native solution combining a unified, AI-powered agent workspace in Salesforce with enterprise contact center and workforce engagement management capabilities from Genesys Cloud.”248 chars	“Geopointe is a Salesforce-native geolocation and territory planning solution that helps revenue teams turn strategy into execution by mapping accounts, leads, and opportunities directly in Salesforce. Click GET IT NOW for a FREE TRIAL.”236 chars
Description	1180 / 2000 chars59% used	1137 / 2000 chars57% used
Screenshots	—	—
Languages	en	enfifrdeit+5 more
Platforms	Shopify	Shopify
Developer	Genesys	Ascent Cloud LLC

At a glance

9 metrics · auto-computed

Feature comparison between CX Cloud from Genesys and Salesforce and Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning
Metric	CX Cloud from Genesys and Salesforce	Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning
Rating	4.8 ★	★ 4.9 ★
Total reviews	8	★ 930
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 2 tiers	1 tier
Listed features	3	3
Languages	1 supported	10 supported
Listed since	Dec 2023	May 2010

AppRanks verdict

Generated from live data on this page

Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning edges out CX Cloud from Genesys and Salesforce on rating (4.9★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: CX Cloud from Genesys and Salesforce at paid, Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning has the larger user base (930 reviews vs 8), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CX Cloud from Genesys and Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning; mid-market and enterprise merchants with specific feature requirements should evaluate both — CX Cloud from Genesys and Salesforce's 8-review base may include the workflow context that matches your specific use case better than Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CX Cloud from Genesys and Salesforce audit • Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning audit

Listed	December 13, 2023	May 24, 2010

Last updated	—	—

Keyword	CX Cloud from Genesys and Salesforce	Geopointe for Salesforce
form	#90	#76

9. App details

Long-form description · keyword frequency

CX Cloud from Genesys and Salesforce

Deliver consistent, personalized across your customers’ choice of channels and improve agent performance by bringing together the global leaders in Contact Center as a Service and CRM. Single CX orchestration engine: In a single location within Genesys Cloud, design AI-powered, end-to-end experiences fusing data, bots and channels from both platforms–no-coding required. Unified, smart workspace: Seamlessly transition from self-service to agent-led conversations. Increase agent efficiency by managing all digital and voice interactions in a single location. Real-time AI accelerators: Empower agents with all the AI-powered assistance they need to meet performance KPIs and increase customer satisfaction. Real-time transcription is automatically sent to Einstein to determine intent and inform Next Best Action. Modern workforce management: Empower your workforce with advanced scheduling, performance metrics, coaching, training, gamification and other WEM capabilities from Genesys embedded directly in Salesforce. Global voice & availability: Activation of voice services is simple and efficient. Strengthen and expand your global footprint with unsurpassed coverage.

Top keywords

global3×1.94%
performance3×1.94%
single3×1.94%
voice3×1.94%
agent2×1.29%
ai-powered2×1.29%
channels2×1.29%
empower2×1.29%
genesys2×1.29%
location2×1.29%
real-time2×1.29%
single location2×1.29%

Geopointe for Salesforce

Salesforce mapping made actionable. Geopointe turns Salesforce data into clear geographic insight—so teams can plan smarter, execute faster, and continuously optimize field activity. SALES TEAMS ✔ Plan efficient routes and reduce windshield time ✔ Capture meeting details and activity directly in Salesforce ✔ Stay productive when plans change OPERATIONS & REVENUE OPERATIONS ✔ Manage territories and assignments at scale ✔ Analyze geographic performance trends ✔ Automate updates without manual work MARKETING & LEADERSHIP ✔ Build geo-targeted campaigns ✔ Identify optimal event locations GEOGRAPHIC INTELLIGENCE & MAPPING ✔ Map standard and custom Salesforce objects ✔ Search by proximity, radius, or custom shape ✔ Visualize trends with advanced filters and layers ✔ Use multi-point driving directions ✔ Apply custom markers and geographic boundaries ✔ Enrich analysis with U.S. Census demographics ✔ Support KML, KMZ, and GeoRSS overlays EXECUTIVE VISIBILITY ✔ Analyze performance and coverage by region ✔ Identify geographic gaps and growth opportunities Geopointe is fully Lightning-enabled and built natively on Salesforce.

Top keywords

geographic5×3.52%
salesforce5×3.52%
custom3×2.11%
activity2×1.41%
analyze2×1.41%
geopointe2×1.41%
identify2×1.41%
mapping2×1.41%
operations

Frequently asked

Common questions about this comparison

Is CX Cloud from Genesys and Salesforce or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning cheaper?

Both CX Cloud from Genesys and Salesforce and Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning offer paid plans only. CX Cloud from Genesys and Salesforce starts at paid; Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, CX Cloud from Genesys and Salesforce or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning has the higher average rating (4.9★ from 930 reviews) compared to CX Cloud from Genesys and Salesforce (4.8★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose CX Cloud from Genesys and Salesforce or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

It depends on what you're optimizing for. CX Cloud from Genesys and Salesforce fits better if you prioritize broader integrations; Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, CX Cloud from Genesys and Salesforce or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning has more onboarding documentation maturity (930 reviews vs 8), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

CX Cloud from Genesys and Salesforce vs Geopointe for Salesforce

CX Cloud from Genesys and Salesforce

1. Listing metadata

Geopointe for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

CX Cloud from Genesys and Salesforce · 1 changes

Geopointe for Salesforce · 2 changes

9. App details

Frequently asked

Is CX Cloud from Genesys and Salesforce or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning cheaper?

Which has better reviews, CX Cloud from Genesys and Salesforce or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Should I choose CX Cloud from Genesys and Salesforce or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

Which is faster to set up, CX Cloud from Genesys and Salesforce or Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between CX Cloud from Genesys and Salesforce and Geopointe for Salesforce: Territory Mapping, Routing & Field Sales Planning?