CX Cloud from Genesys and Salesforce
Deliver consistent, personalized across your customers’ choice of channels and improve agent performance by bringing together the global leaders in Contact Center as a Service and CRM. Single CX orchestration engine: In a single location within Genesys Cloud, design AI-powered, end-to-end experiences fusing data, bots and channels from both platforms–no-coding required. Unified, smart workspace: Seamlessly transition from self-service to agent-led conversations. Increase agent efficiency by managing all digital and voice interactions in a single location. Real-time AI accelerators: Empower agents with all the AI-powered assistance they need to meet performance KPIs and increase customer satisfaction. Real-time transcription is automatically sent to Einstein to determine intent and inform Next Best Action. Modern workforce management: Empower your workforce with advanced scheduling, performance metrics, coaching, training, gamification and other WEM capabilities from Genesys embedded directly in Salesforce. Global voice & availability: Activation of voice services is simple and efficient. Strengthen and expand your global footprint with unsurpassed coverage.
Top keywords
- global3×1.94%
- performance3×1.94%
- single3×1.94%
- voice3×1.94%
- agent2×1.29%
- ai-powered2×1.29%
- channels2×1.29%
- empower2×1.29%
- genesys2×1.29%
- location2×1.29%
- real-time2×1.29%
- single location2×1.29%
SMS Magic & Conversive | Conversational Messaging
Natively built SMS Solution for Sales & Service Cloud, Experience cloud & supports all the apps built on force.com. Complete business messaging solution supports multichannel automated & interactive 2-way conversations Converse with your customers on the channel of their choice - while you stay in the comfort of your Salesforce window or even smartphone. It is perfect for high-touch, contextual, and time-sensitive customer engagement that’s also help you get compliant with 10DLC registration. - Channels supported: SMS, ,Texting, MMS, WhatsApp and FB Messenger, - Easy Configuration & Use - Interactive & Automated Messaging - Dedicated & Shared Inboxes for Sales/Service Console, Record page, Lists & Reports - Automate with Flows: keywords, reminders, alerts, & routing - Marketing: blasts, drip campaigns, profiling, surveys, scheduling, link tracking - Analytics Dashboards - Standard & Custom Objects - Experience cloud, Force.com solutions - Global Coverage - Protect users from Spam - Supports long & short codes, toll-free numbers, call forwarding, direct connect-59 countries, bring your own number (landline), bring your own carrier (Twilio, Nexmo, Ring Central, etc)
Top keywords
- cloud3×1.80%
- supports3×1.80%
- automated2×1.20%
- bring2×1.20%
- bring your own2×1.20%
- com2×1.20%
- experience2×1.20%
- experience cloud2×1.20%
