CloudTalk | AI Business Calling for Salesforce Service Cloud Voice for Salesforce AppExchange
By CloudTalk
CloudTalk | AI Business Calling for Salesforce Service Cloud Voice is the #74 ranked telephony app on Salesforce, as a paid app, as of Sep 4, 2026.
CloudTalk | AI Business Calling for Salesforce Service Cloud Voice is a Salesforce AppExchange app by CloudTalk.
AppRanks data: CloudTalk | AI Business Calling for Salesforce Service Cloud Voice ranks #74 in Telephony on Salesforce AppExchange, placing it in the top 61% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
CloudTalk | AI Business Calling for Salesforce Service Cloud Voice is a newly-listed Salesforce app with a limited review volume. It is listed in the Telephony category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by CloudTalk — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About CloudTalk | AI Business Calling for Salesforce Service Cloud Voice
How CloudTalk | AI Business Calling for Salesforce Service Cloud Voice works
CloudTalk for Salesforce Service Cloud Voice
Handle every customer call without leaving Salesforce. Agents make and receive calls right where they already work — the phone lives inside the Omni-Channel panel in Salesforce.
Answer every call already knowing who's on the line. When a call comes in, caller details appear automatically. Customer records, related Salesforce objects, and past interactions are on screen before the conversation starts.
Stop logging calls by hand. Every call is captured automatically with its duration, status, and linked records, and appears in My Work and activity history the moment it ends.
Hand off calls without dropping the customer. Transfers work three ways: blind transfer for instant handoffs, blind transfer with Safe Mode to confirm the receiving agent connects before the original agent leaves, and warm transfer to brief a colleague first.
Reach the right record every time. Inbound and outbound calls are matched automatically to existing Contacts, Leads, and Accounts.
Key features
- Make and receive calls inside the Service Cloud console. The CloudTalk phone widget lives in the Omni-Channel panel — agents handle every call without leaving Salesforce.
- Call any contact in one click. Dial from the keypad, select from your contact list, or click any phone number directly on a Salesforce record.
- Stay in control of every call. Mute, hold, or end calls directly from the Omni-Channel panel without navigating away or opening a separate window.
- Easily find and connect with the right people using the integrated PhoneBook. Search, filter, and call contacts or teammates instantly, or transfer calls with just a few clicks to keep things moving.
- All calls are logged automatically. Duration, status, and linked records are captured the moment a call ends — accessible in My Work and activity history, with no manual input required.
- Keep your team aligned with real-time agent status updates. When you change your availability, it’s reflected everywhere in Salesforce and CloudTalk instantly, so your team always knows who’s online and ready to take calls.
- Transfer calls three ways. Use blind transfer for instant handoffs, Safe Mode transfer to confirm the receiving agent is available first, or warm transfer (Add Caller + Merge) to brief them before handing off.
- Every incoming call shows full context. Caller details appear automatically — customer information, related records, and previous interactions are visible before you answer.
- Built on Salesforce Service Cloud Voice. CloudTalk is an official SCV partner telephony provider — the integration is part of Salesforce's own telephony framework, not a plugin or overlay.
Category rankings
As of Sep 12, 2026- Telephony#74of 122Top 61%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
CloudTalk | AI Business Calling for Salesforce Service Cloud Voice doesn't have curated competitor matchups yet. Other tracked telephony apps on Salesforce:
Frequently asked questions
What is CloudTalk | AI Business Calling for Salesforce Service Cloud Voice?
CloudTalk | AI Business Calling for Salesforce Service Cloud Voice is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2026. It is listed under the Telephony category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by CloudTalk.
Is CloudTalk | AI Business Calling for Salesforce Service Cloud Voice free?
CloudTalk | AI Business Calling for Salesforce Service Cloud Voice does not offer a permanent free plan on Salesforce. Pricing starts at 69, and the listed tiers are CloudTalk Expert (Monthly), CloudTalk Expert (Annually). Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses CloudTalk | AI Business Calling for Salesforce Service Cloud Voice?
CloudTalk | AI Business Calling for Salesforce Service Cloud Voice is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Telephony category on Salesforce.
Where does CloudTalk | AI Business Calling for Salesforce Service Cloud Voice rank on Salesforce?
CloudTalk | AI Business Calling for Salesforce Service Cloud Voice currently sits at position #74 in the Telephony category on Salesforce. That places it in the top 61% of 122 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does CloudTalk | AI Business Calling for Salesforce Service Cloud Voice integrate with?
CloudTalk | AI Business Calling for Salesforce Service Cloud Voice lists 2 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.