What is CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's Salesforce App Store audit score?

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice scored 62/100 in the AppRanks listing audit — a mid-tier result with room to improve. The score is the weighted average of 6 category checks: Title Optimization 100/100, Description & Content 79/100, Visual Assets 50/100, Categories & Discoverability 33/100, Technical & Support 50/100, Languages 50/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Salesforce listings.

CloudTalk | AI Business Listing Audit

Q: What can CloudTalk | AI Business Calling for Salesforce Service Cloud Voice improve?

The weakest area in CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's audit is Categories & Discoverability, scored at 33/100. The failing checks are category count, feature tags, each with a concrete fix described below. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.

How CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's 62/100 breaks down

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's overall score of 62/100 is a mid-tier result — the listing is functional but multiple categories have headroom, computed as the weighted average of 6 category checks. The spread is highly polarized across categories — 2 categories score above the headline number and 4 score below. The strongest category is Title Optimization (100/100, +38 vs overall); the weakest is Categories & Discoverability (33/100), 29 points below the overall — a meaningful but not dominant gap. Top three by score: Title Optimization (100), Description & Content (79), Visual Assets (50).

Scoring criteria, category weightings, and the full rubric (identical across every Salesforce AppExchange listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].

Quick verdict

CloudTalk | AI Business Calling for Salesforce Service Cloud Voice

How CloudTalk | AI Business Calling for Salesforce Service Cloud Voice's 62/100 breaks down

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