Customer Satisfaction (CSAT) Survey for Jira for Atlassian Marketplace
Customer Satisfaction (CSAT) Survey for Jira is the #7 ranked sales and customer relations app on Atlassian, with a 4.1 average rating from 43 reviews, priced from $0.04/yr, as of Sep 11, 2026.
Customer Satisfaction (CSAT) Survey for Jira is a Atlassian Marketplace app by Candylio Software Pte. Ltd.. With a rating of 4.1★ from 43 reviews, it currently ranks #7 in the Sales and customer relations category.
AppRanks data: Customer Satisfaction (CSAT) Survey for Jira ranks #7 in Sales and customer relations on Atlassian Marketplace, placing it in the top 34% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Customer Satisfaction (CSAT) Survey for Jira is a well-rated Atlassian app with a limited review volume. It is listed in the Sales and customer relations category on Atlassian Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 43 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Atlassian Marketplace listing.
Pros
- +Published by Candylio Software Pte. Ltd. — established developer track record
Cons
- −Limited review base (43) — ratings can shift significantly with new feedback
- −Paid-only pricing (From $0.04/yr) — evaluation requires committing payment details
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About Customer Satisfaction (CSAT) Survey for Jira
How Customer Satisfaction (CSAT) Survey for Jira works
Real-time insight into every project — reports simple enough for anyone to read, drillable to the ticket level, rolled up across projects on a global dashboard.Know what your reporters really think. No extra password: customers rate from the survey email, the customer portal, or right on the Jira issue. Turn-key by default; customise the survey email content and branding, choose the Jira workflow event that triggers it, and cut volume with JQL filters.Built on Atlassian Forge with Jira's own permission model. Feedback lands on the issue for the agent, on a leaderboard for the team, and on dashboards and a Jira gadget for managers. Connect your own SMTP server and route feedback into Slack or Microsoft Teams.Multiple language support: English, German, Spanish, French, Japanese.For more details, see the User Guide:https://candyliosoftware.atlassian.net/wiki/spaces/DOC/pages/846921737/Customer+Satisfaction+for+Jira+Cloud+User+Guide
Key features
- One-click feedback, no login required Pick the status that means resolved and every customer gets asked automatically. They rate in a single tap — from the survey email or straight on the issue. No account, no password, no form.
- Feedback lands on the ticket Ratings and comments appear on the issue itself, so the agent who did the work sees how it landed — and can add a private note only the team can read to record the cause and the follow-up.
- Dashboards that show the pattern Average score, the trend behind it and the breakdown by category, beside your most recent positive and negative feedback. Filter the full list, export to CSV, or roll it up across projects.
Pricing plans
10 users0.04/yr |
25 users0.75/yr |
Most popular 100 users3/yr |
500 users11.9/yr |
2000 users37.9/yr |
10000 users115.9/yr |
Category rankings
As of Sep 11, 2026- Sales and customer relations#7of 21Top 34%
- Administrative tools#395of 2,503Top 16%
- charts-diagramming#395of 2,500Top 16%
- cloud-security#395of 2,500Top 16%
- code-quality#395of 2,500Top 16%
- code-review#395of 2,500Top 16%
- continuous-integration#395of 2,507Top 16%
- design-tools#395of 2,500Top 16%
- documentation#395of 2,500Top 16%
- integrations#395of 2,500Top 16%
- it-service-management#395of 2,500Top 16%
- macros#395of 2,500Top 16%
- migration#395of 2,500Top 16%
- monitoring#395of 2,507Top 16%
- Project management#395of 2,500Top 16%
- reports#395of 2,500Top 16%
- security#395of 2,500Top 16%
- testing-qa#395of 2,500Top 16%
- time-tracking#395of 2,500Top 16%
- workflow#395of 2,500Top 16%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Customer Satisfaction (CSAT) Survey for Jira ranks for 1 keywords across Atlassian Marketplace. Here are the top 1:
- 1.timeRank #301
Competitors & alternatives
Customer Satisfaction (CSAT) Survey for Jira doesn't have curated competitor matchups yet. Other tracked sales and customer relations apps on Atlassian:
Frequently asked questions
What is Customer Satisfaction (CSAT) Survey for Jira?
Customer Satisfaction (CSAT) Survey for Jira is an app for Atlassian. It currently holds a 4.1-star rating from 43 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Sales and customer relations category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Candylio Software Pte. Ltd.
Is Customer Satisfaction (CSAT) Survey for Jira free?
Customer Satisfaction (CSAT) Survey for Jira does not offer a permanent free plan on Atlassian. Pricing starts at 0.04, and the listed tiers are 10 users, 25 users, 100 users. Trial availability and exact billing terms are mirrored from the live Atlassian listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Customer Satisfaction (CSAT) Survey for Jira?
Currently around 557 active stores have installed Customer Satisfaction (CSAT) Survey for Jira. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Sales and customer relations category on Atlassian.
Where does Customer Satisfaction (CSAT) Survey for Jira rank on Atlassian?
Customer Satisfaction (CSAT) Survey for Jira currently sits at position #7 in the Sales and customer relations category on Atlassian. That places it in the top 33% of 21 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.