Side-by-side comparison · 24 data points
Maximize customer feedback with Candylio's Customer Satisfaction Survey app, integrating seamlessly with Jira. Get real-time insights and reports, customizable email content, and control survey timing linked to Jira workflow events.
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Atlas CRM bridges work, documentation, and customer management by linking Jira issues and Jira Service Management requests to customers, sales, and interactions from Outlook & Gmail. Centralize everything for a complete 360° view of your customers.
| Metric | Customer Satisfaction (CSAT) Survey for Jira | Atlas CRM - Customers and Sales in Jira |
|---|---|---|
| Rating | 4.0 ★ | ★ 4.2 ★ |
| Total reviews | 42 | ★ 80 |
| Active installs | 568+ | 1,576+ |
| Free plan | — | — |
| Pricing | ★ From $0.3/yr | From $2/yr |
| Built for Shopify | — | — |
| Pricing tiers | 6 tiers | 6 tiers |
| Listed features | 3 | 3 |
Atlas CRM - Customers and Sales in Jira edges out Customer Satisfaction (CSAT) Survey for Jira on rating (4.2★ vs 4.0★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing differs significantly: Customer Satisfaction (CSAT) Survey for Jira at From $0.3/yr vs Atlas CRM - Customers and Sales in Jira at From $2/yr (Atlas CRM - Customers and Sales in Jira is roughly 6.7x the entry-tier cost of Customer Satisfaction (CSAT) Survey for Jira). The pricier tier typically signals deeper feature coverage or higher capacity ceilings; confirm the gap matches your actual feature requirements before treating cost as the deciding factor. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Atlas CRM - Customers and Sales in Jira; mid-market and enterprise merchants with specific feature requirements should evaluate both — Customer Satisfaction (CSAT) Survey for Jira's 42-review base may include the workflow context that matches your specific use case better than Atlas CRM - Customers and Sales in Jira's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Customer Satisfaction (CSAT) Survey for Jira audit • Atlas CRM - Customers and Sales in Jira audit
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| Keyword | Customer Satisfaction (CSAT) Survey for Jira | Atlas CRM - Customers and Sales in Jira |
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| time | #275 | Not ranked |
| forms | Not ranked | #310 |
| form | Not ranked | #413 |
Both Customer Satisfaction (CSAT) Survey for Jira and Atlas CRM - Customers and Sales in Jira offer paid plans only. Customer Satisfaction (CSAT) Survey for Jira starts at From $0.3/yr; Atlas CRM - Customers and Sales in Jira starts at From $2/yr. Compare the per-tier features in the Pricing section above before committing.
Atlas CRM - Customers and Sales in Jira has the higher average rating (4.2★ from 80 reviews) compared to Customer Satisfaction (CSAT) Survey for Jira (4.0★ from 42 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Customer Satisfaction (CSAT) Survey for Jira fits better if you prioritize broader integrations; Atlas CRM - Customers and Sales in Jira is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Atlassian Marketplace marketplace. Atlas CRM - Customers and Sales in Jira has more onboarding documentation maturity (80 reviews vs 42), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Customer Satisfaction (CSAT) Survey for Jira typically suits early-stage and growth-mode stores based on its review-base composition (42 reviews). Atlas CRM - Customers and Sales in Jira aligns more with early-stage and growth-mode stores (80 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Customer Satisfaction (CSAT) Survey for Jira and Atlas CRM - Customers and Sales in Jira both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Customer Satisfaction (CSAT) Survey for Jira" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.