Side-by-side comparison · 24 data points
Trigger one-tap CSAT surveys on Jira workflow events, with a highly-customizable email. Get smart insights — score, trend and category — on the ticket, on dashboards, and pushed to Slack or Microsoft Teams.
| Customer Satisfaction (CSAT) Survey for Jira | Atlas CRM - Customers and Sales in Jira | |
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Atlas CRM bridges work, documentation, and customer management by linking Jira issues and Jira Service Management requests to customers, sales, and interactions from Outlook & Gmail. Centralize everything for a complete 360° view of your customers.
| Metric | Customer Satisfaction (CSAT) Survey for Jira | Atlas CRM - Customers and Sales in Jira |
|---|---|---|
| Rating | 4.1 ★ | ★ 4.2 ★ |
| Total reviews | 43 | ★ 80 |
| Active installs | 557+ | 1,415+ |
| Free plan | — | — |
| Pricing | ★ From $0.04/yr | From $2/yr |
| Pricing tiers | 6 tiers | 6 tiers |
| Listed features | 3 | 3 |
Customer Satisfaction (CSAT) Survey for Jira and Atlas CRM - Customers and Sales in Jira are evenly matched on rating (4.1★ vs 4.2★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing differs significantly: Customer Satisfaction (CSAT) Survey for Jira at From $0.04/yr vs Atlas CRM - Customers and Sales in Jira at From $2/yr (Atlas CRM - Customers and Sales in Jira is roughly 50.0x the entry-tier cost of Customer Satisfaction (CSAT) Survey for Jira). The pricier tier typically signals deeper feature coverage or higher capacity ceilings; confirm the gap matches your actual feature requirements before treating cost as the deciding factor.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Atlassian Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Customer Satisfaction (CSAT) Survey for Jira audit • Atlas CRM - Customers and Sales in Jira audit
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| Keyword | Customer Satisfaction (CSAT) Survey for Jira | Atlas CRM - Customers and Sales in Jira |
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| time | #301 | Not ranked |
| forms | Not ranked | #333 |
| form | Not ranked | #445 |
Both Customer Satisfaction (CSAT) Survey for Jira and Atlas CRM - Customers and Sales in Jira offer paid plans only. Customer Satisfaction (CSAT) Survey for Jira starts at From $0.04/yr; Atlas CRM - Customers and Sales in Jira starts at From $2/yr. Compare the per-tier features in the Pricing section above before committing.
Customer Satisfaction (CSAT) Survey for Jira (4.1★, 43 reviews) and Atlas CRM - Customers and Sales in Jira (4.2★, 80 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Atlas CRM - Customers and Sales in Jira holds the higher average rating (4.2★ vs 4.1★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Atlassian Marketplace. Atlas CRM - Customers and Sales in Jira has the deeper published review base (80 vs 43), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Customer Satisfaction (CSAT) Survey for Jira typically suits early-stage and growth-mode teams based on its published review base (43 reviews). Atlas CRM - Customers and Sales in Jira typically suits early-stage and growth-mode teams based on its published review base (80 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Customer Satisfaction (CSAT) Survey for Jira and Atlas CRM - Customers and Sales in Jira both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Customer Satisfaction (CSAT) Survey for Jira" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.