Chat for Jira Service Management for Atlassian Marketplace
By Appfire
Chat for Jira Service Management is the #8 ranked sales and customer relations app on Atlassian, with a 4.6 average rating from 56 reviews, priced from $0/yr, as of July 8, 2026.
Chat for Jira Service Management is a Free Atlassian Marketplace app by Appfire. With a rating of 4.6★ from 56 reviews, it currently ranks #8 in the Sales and customer relations category.
AppRanks data: Chat for Jira Service Management ranks #8 in Sales and customer relations on Atlassian Marketplace, placing it in the top 40% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Chat for Jira Service Management is a highly rated Atlassian app with a limited review volume. It is listed in the Sales and customer relations category on Atlassian Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 56 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Atlassian Marketplace listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +Published by Appfire — established developer track record
Cons
- −Limited review base (56) — ratings can shift significantly with new feedback
- −Paid-only pricing (From $0/yr) — evaluation requires committing payment details
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About Chat for Jira Service Management
How Chat for Jira Service Management works
Live chat solution for faster support and higher customer satisfaction.👋 Schedule a demoNo external 3rd party software is required.Jira issues are automatically created based on Chat conversations.Add a chat widget to your Jira website or customer protal in just one click.Set an online and offline schedule for each agent.Widget visibility schedule controls.Integrate a knowledge base search into the chat widget so employees and customers can self-serve. This will free up agent time.Set up a customizable form within the chat widget to get crucial information from customers before a conversation starts.Seamless integration with Canned Responses Pro Templates for Jira - dynamic templates, signatures, and automated actions for common issues within Jira to boost team productivity.👉 Learn more about Chat for Jira Service Management's features in our documentation.The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Key features
- Live chat widget for customer portals and websites Live chat is one of the most popular customer service tools. Add one to your customer portal or any website, customize it with your company logo and brand colors, and resolve support requests quickly within JSM.
- One central place to manage all customer requests Agents can reply to live chat conversations via comments in the Jira issue view or the dedicated Chat Dashboard. The Dashboard shows both chat and non-chat issues for conversational ticketing across all service requests.
- Seamless WhatsApp Business integration Receive all of your WhatsApp Business messages from customers directly within your Jira Dashboard alongside all of your other tickets. You can also reply to customers in real-time without having to leave Jira.
Pricing plans
10 users0/yr |
25 users7.95/yr |
Most popular 100 users31.8/yr |
500 users76.3/yr |
2000 users128.3/yr |
10000 users195.8/yr |
Category rankings
As of Jul 8, 2026- Sales and customer relations#8of 20Top 40%
- Administrative tools#160of 2,503Top 7%
- charts-diagramming#160of 2,500Top 7%
- cloud-security#160of 2,500Top 7%
- code-quality#160of 2,500Top 7%
- code-review#160of 2,500Top 7%
- continuous-integration#160of 2,507Top 7%
- design-tools#160of 2,500Top 7%
- documentation#160of 2,500Top 7%
- integrations#160of 2,500Top 7%
- it-service-management#160of 2,500Top 7%
- macros#160of 2,500Top 7%
- migration#160of 2,500Top 7%
- monitoring#160of 2,507Top 7%
- Project management#160of 2,500Top 7%
- reports#160of 2,500Top 7%
- security#160of 2,500Top 7%
- testing-qa#160of 2,500Top 7%
- time-tracking#160of 2,500Top 7%
- workflow#160of 2,500Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Chat for Jira Service Management ranks for 1 keywords across Atlassian Marketplace. Here are the top 1:
- 1.timeRank #281
Competitors & alternatives
Chat for Jira Service Managementdoesn't have curated competitor matchups yet. Other tracked sales and customer relations apps on Atlassian:
Frequently asked questions
What is Chat for Jira Service Management?
Chat for Jira Service Management is an app for Atlassian. It currently holds a 4.6-star rating from 56 merchant reviews, and AppRanks has been tracking its public marketplace data on a daily refresh cycle. It is listed under the Sales and customer relations category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Appfire.
Is Chat for Jira Service Management free?
Chat for Jira Service Management does not offer a permanent free plan on Atlassian. Pricing starts at 0, and the listed tiers are 10 users, 25 users, 100 users. Trial availability and exact billing terms are mirrored from the live Atlassian listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Chat for Jira Service Management?
Currently around 1,401 active stores have installed Chat for Jira Service Management. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Sales and customer relations category on Atlassian.
Where does Chat for Jira Service Management rank on Atlassian?
Chat for Jira Service Management currently sits at position #8 in the Sales and customer relations category on Atlassian. That places it in the top 40% of 20 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.