Chat for Jira Service Management for Atlassian Marketplace
By Appfire
Chat for Jira Service Management is the #5 ranked sales and customer relations app on Atlassian, with a 4.6 average rating from 57 reviews, priced from $0/yr, as of Aug 31, 2026.
Chat for Jira Service Management is a Free Atlassian Marketplace app by Appfire. With a rating of 4.6★ from 57 reviews, it currently ranks #5 in the Sales and customer relations category.
AppRanks data: Chat for Jira Service Management ranks #5 in Sales and customer relations on Atlassian Marketplace, placing it in the top 24% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Chat for Jira Service Management is a highly rated Atlassian app with a limited review volume. It is listed in the Sales and customer relations category on Atlassian Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 57 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Atlassian Marketplace listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +Published by Appfire — established developer track record
Cons
- −Limited review base (57) — ratings can shift significantly with new feedback
- −Paid-only pricing (From $0/yr) — evaluation requires committing payment details
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About Chat for Jira Service Management
How Chat for Jira Service Management works
Chat with your internal and external customers in real-time.👋 Schedule a demoAdd our Chat for Jira Service Management widget on your customer portal or any website.Chat conversations generate Jira Service Management requests. Each new customer message generates a new comment and vice versa, each new comment from Jira Service Management agent generates a new chat message. Issue views are updated on-the-fly with customer messages.No external 3rd party software is requiredLive updates of request queues with a new messageDedicated Chat dashboard view for an agentChat directly from the queue pageAbility to set the online/offline status of your support teamKnowledge base integrationFull customization of the chat's look and feelEmail integration - customers receive chat digest through email after the conversationThe Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Key features
- Live chat widget for customer portals and websites Live chat is one of the most popular customer service tools. Add one to your customer portal or any website, customize it with your company logo and brand colors, and resolve support requests quickly within JSM.
- One central place to manage customer requests Agents can reply to live chat conversations via comments in the Jira issue view or the dedicated Chat Dashboard. The Dashboard shows both chat issues for conversational ticketing across service requests.
- Update Jira issues with chat messages on-the-fly Chat with your customers in real-time on your customer portal or any website. Seamlessly turn these conversations into Service Management requests and comments. Integrate conversations and issues.
Pricing plans
10 users0/yr |
25 users8.575/yr |
Most popular 100 users34.3/yr |
500 users82.3/yr |
2000 users138.8/yr |
10000 users214.8/yr |
Category rankings
As of Sep 10, 2026- Sales and customer relations#5of 21Top 24%
- Administrative tools#160of 2,503Top 7%
- charts-diagramming#160of 2,500Top 7%
- cloud-security#160of 2,500Top 7%
- code-quality#160of 2,500Top 7%
- code-review#160of 2,500Top 7%
- continuous-integration#160of 2,507Top 7%
- design-tools#160of 2,500Top 7%
- documentation#160of 2,500Top 7%
- integrations#160of 2,500Top 7%
- it-service-management#160of 2,500Top 7%
- macros#160of 2,500Top 7%
- migration#160of 2,500Top 7%
- monitoring#160of 2,507Top 7%
- Project management#160of 2,500Top 7%
- reports#160of 2,500Top 7%
- security#160of 2,500Top 7%
- testing-qa#160of 2,500Top 7%
- time-tracking#160of 2,500Top 7%
- workflow#160of 2,500Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Chat for Jira Service Management ranks for 1 keywords across Atlassian Marketplace. Here are the top 1:
- 1.timeRank #305
Competitors & alternatives
Chat for Jira Service Management doesn't have curated competitor matchups yet. Other tracked sales and customer relations apps on Atlassian:
Frequently asked questions
What is Chat for Jira Service Management?
Chat for Jira Service Management is an app for Atlassian. It currently holds a 4.6-star rating from 57 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Sales and customer relations category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Appfire.
Is Chat for Jira Service Management free?
Chat for Jira Service Management does not offer a permanent free plan on Atlassian. Pricing starts at 0, and the listed tiers are 10 users, 25 users, 100 users. Trial availability and exact billing terms are mirrored from the live Atlassian listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Chat for Jira Service Management?
Currently around 1,275 active stores have installed Chat for Jira Service Management. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Sales and customer relations category on Atlassian.
Where does Chat for Jira Service Management rank on Atlassian?
Chat for Jira Service Management currently sits at position #5 in the Sales and customer relations category on Atlassian. That places it in the top 24% of 21 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.