SLA Time and Report for Jira (SLA Management & Compliance) for Atlassian Marketplace
By SaaSJet
SLA Time and Report for Jira (SLA Management & Compliance) is the #12 ranked sales and customer relations app on Atlassian, with a 4.6 average rating from 96 reviews, priced from $0/yr, as of July 8, 2026.
SLA Time and Report for Jira (SLA Management & Compliance) is a Free Atlassian Marketplace app by SaaSJet. With a rating of 4.6★ from 96 reviews, it currently ranks #12 in the Sales and customer relations category.
AppRanks data: SLA Time and Report for Jira (SLA Management & Compliance) ranks #12 in Sales and customer relations on Atlassian Marketplace, placing it in the top 60% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
SLA Time and Report for Jira (SLA Management & Compliance) is a highly rated Atlassian app with a limited review volume. It is listed in the Sales and customer relations category on Atlassian Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 96 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Atlassian Marketplace listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +Published by SaaSJet — established developer track record
Cons
- −Limited review base (96) — ratings can shift significantly with new feedback
- −Paid-only pricing (From $0/yr) — evaluation requires committing payment details
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About SLA Time and Report for Jira (SLA Management & Compliance)
How SLA Time and Report for Jira (SLA Management & Compliance) works
🏅 Trusted by 800+ companies in SaaS, governance, healthcare, finance, logistics, and retail – across support and service delivery teams worldwide.Track SLA time in Jira – calculate time to SLA automatically from ticket creation, respect business hours, and see every issue's deadline in real time.Prevent SLA breaches – trigger automated alerts before the clock runs out, by assignee, project, or custom field.Report on SLA performance – track Time to Resolution, Time to Response, and SLA KPIs across Grid reports, chart views, and Jira dashboard gadgets. Export compliance reports for stakeholders in seconds.Run ITSM & service desk workflows – manage SLA and OLA tracking across JSM and Jira Software. Set escalation rules and monitor service desk performance end-to-end.📌 Works for: Support Teams · Service Desk & ITSM · Project Managers · QA Teams · Jira Admins · Internal Teams🔒 SOC2 | 🎓 Documentation | 💡 Use cases | 💻 Demo | 🛠 Support
Key features
- Define and automate your SLA management rules Configure SLA goals, timers, and escalation logic by issue type, priority, or custom fields. The app calculates SLA time automatically from ticket creation – across every Jira project, at scale.
- Real-time SLA tracking and breach alerts Monitor all Jira issues in real time and get automated alerts before an SLA breach occurs. Filter by project, assignee, or SLA status to instantly surface at-risk tickets before any commitment is missed.
- SLA Reports, Dashboards, and Performance Metrics Turn ticket data into actionable insights. Build SLA dashboards tracking Time to Resolution, Time to Response, and SLA KPIs. Export compliance reports to prove service performance to stakeholders.
Pricing plans
10 users0/yr |
25 users3.125/yr |
Most popular 100 users12.5/yr |
500 users34/yr |
2000 users71.5/yr |
10000 users121.5/yr |
Category rankings
As of Jul 8, 2026- Sales and customer relations#12of 20Top 60%
- Administrative tools#262of 2,503Top 11%
- charts-diagramming#262of 2,500Top 11%
- cloud-security#262of 2,500Top 11%
- code-quality#262of 2,500Top 11%
- code-review#262of 2,500Top 11%
- continuous-integration#262of 2,507Top 11%
- design-tools#262of 2,500Top 11%
- documentation#262of 2,500Top 11%
- integrations#262of 2,500Top 11%
- it-service-management#262of 2,500Top 11%
- macros#262of 2,500Top 11%
- migration#262of 2,500Top 11%
- monitoring#262of 2,507Top 11%
- Project management#262of 2,500Top 11%
- reports#262of 2,500Top 11%
- security#262of 2,500Top 11%
- testing-qa#262of 2,500Top 11%
- time-tracking#262of 2,500Top 11%
- workflow#262of 2,500Top 11%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
SLA Time and Report for Jira (SLA Management & Compliance) ranks for 1 keywords across Atlassian Marketplace. Here are the top 1:
- 1.timeRank #29
Competitors & alternatives
SLA Time and Report for Jira (SLA Management & Compliance)doesn't have curated competitor matchups yet. Other tracked sales and customer relations apps on Atlassian:
Frequently asked questions
What is SLA Time and Report for Jira (SLA Management & Compliance)?
SLA Time and Report for Jira (SLA Management & Compliance) is an app for Atlassian. It currently holds a 4.6-star rating from 96 merchant reviews, and AppRanks has been tracking its public marketplace data on a daily refresh cycle. It is listed under the Sales and customer relations category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by SaaSJet.
Is SLA Time and Report for Jira (SLA Management & Compliance) free?
SLA Time and Report for Jira (SLA Management & Compliance) does not offer a permanent free plan on Atlassian. Pricing starts at 0, and the listed tiers are 10 users, 25 users, 100 users. Trial availability and exact billing terms are mirrored from the live Atlassian listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses SLA Time and Report for Jira (SLA Management & Compliance)?
Currently around 766 active stores have installed SLA Time and Report for Jira (SLA Management & Compliance). Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Sales and customer relations category on Atlassian.
Where does SLA Time and Report for Jira (SLA Management & Compliance) rank on Atlassian?
SLA Time and Report for Jira (SLA Management & Compliance) currently sits at position #12 in the Sales and customer relations category on Atlassian. That places it in the top 60% of 20 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.