Is Customer Satisfaction (CSAT) Survey for Jira or Chat for Jira Service Management cheaper?

Both Customer Satisfaction (CSAT) Survey for Jira and Chat for Jira Service Management offer paid plans only. Customer Satisfaction (CSAT) Survey for Jira starts at From $0.3/yr; Chat for Jira Service Management starts at From $0/yr. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Customer Satisfaction (CSAT) Survey for Jira or Chat for Jira Service Management?

Chat for Jira Service Management has the higher average rating (4.6★ from 57 reviews) compared to Customer Satisfaction (CSAT) Survey for Jira (4.1★ from 43 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Customer Satisfaction (CSAT) Survey for Jira or Chat for Jira Service Management?

It depends on what you're optimizing for. Customer Satisfaction (CSAT) Survey for Jira fits better if you prioritize broader integrations; Chat for Jira Service Management is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Customer Satisfaction (CSAT) Survey for Jira or Chat for Jira Service Management?

Both apps are one-click installs from the Atlassian Marketplace marketplace. Chat for Jira Service Management has more onboarding documentation maturity (57 reviews vs 43), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Atlassian Marketplace stores?

Customer Satisfaction (CSAT) Survey for Jira typically suits early-stage and growth-mode stores based on its review-base composition (43 reviews). Chat for Jira Service Management aligns more with early-stage and growth-mode stores (57 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Customer Satisfaction (CSAT) Survey for Jira and Chat for Jira Service Management?

Migration support varies by app and category. Customer Satisfaction (CSAT) Survey for Jira and Chat for Jira Service Management both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Customer Satisfaction (CSAT) Survey for Jira" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Customer Satisfaction vs Chat for Jira Service — Atlassian

Customer Satisfaction (CSAT) Survey for Jira vs Chat for Jira Service Management

Side-by-side comparison · 24 data points

Customer Satisfaction (CSAT) Survey for Jira

4.1·43reviews·567+installs

Maximize customer feedback with Candylio's Customer Satisfaction Survey app, integrating seamlessly with Jira. Get real-time insights and reports, customizable email content, and control survey timing linked to Jira workflow events.

ShopifyFrom $0.3/yr

Change

1. Listing metadata

Field-level data

	Customer Satisfaction (CSAT) Survey for Jira	Chat for Jira Service Management
Tagline	“Maximize customer feedback with Candylio's Customer Satisfaction Survey app, integrating seamlessly with Jira. Get real-time insights and reports, customizable email content, and control survey timing linked to Jira workflow events.”232 chars	“Faster request resolution and higher customer satisfaction through live chat widgets on your Jira Service Management customer portal or on any website. Full integration with request queues and issue views. No external 3rd party software required.”246 chars
Description	724 / 5000 chars14% used	975 / 5000 chars20% used
Screenshots	—	—
Languages
Platforms	Shopify	Shopify
Developer	Candylio Software Pte. Ltd.	Appfire
Listed	—	—
Last updated	—

At a glance

8 metrics · auto-computed

Feature comparison between Customer Satisfaction (CSAT) Survey for Jira and Chat for Jira Service Management
Metric	Customer Satisfaction (CSAT) Survey for Jira	Chat for Jira Service Management
Rating	4.1 ★	★ 4.6 ★
Total reviews	43	★ 57
Active installs	567+	1,390+
Free plan	—	—
Pricing	From $0.3/yr	★ From $0/yr
Built for Shopify	—	—
Pricing tiers	6 tiers	6 tiers
Listed features	3	3

Keyword	Customer Satisfaction (CSAT) Survey for Jira	Chat for Jira Service Management
time	#27517	#28114

9. App details

Long-form description · keyword frequency

Customer Satisfaction (CSAT) Survey for Jira

Real-time insights into your project.Candylio reports are so simple that anyone can understand them.Satisfaction reports can be drilled down to the ticket level.Know what your reporters really think.Your employees don’t need to remember “another” password to participateCandylio is a turn-key solution. Simply turn it on, and we'll take care of the rest!A product that performs for every team.Customize the email content and branding to improve engagement.Control when the surveys are sent with Jira workflow events.Reduce number of emails sent with powerful JQL filters.Multiple language support: English, German, Spanish, French, Italian, Japanese, Polish, Russian, SlovakFor more details, please refer to this User Guide!

Top keywords

reports2×1.79%
sent2×1.79%

Chat for Jira Service Management

Live chat solution for faster support and higher customer satisfaction.👋 Schedule a demoNo external 3rd party software is required.Jira issues are automatically created based on Chat conversations.Add a chat widget to your Jira website or customer protal in just one click.Set an online and offline schedule for each agent.Widget visibility schedule controls.Integrate a knowledge base search into the chat widget so employees and customers can self-serve. This will free up agent time.Set up a customizable form within the chat widget to get crucial information from customers before a conversation starts.Seamless integration with Canned Responses Pro Templates for Jira - dynamic templates, signatures, and automated actions for common issues within Jira to boost team productivity.👉 Learn more about Chat for Jira Service Management's features in our documentation.The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.

Top keywords

chat6×4.05%
jira5×3.38%
widget4×2.70%
chat widget3×2.03%
schedule3×2.03%
agent2×1.35%
customer2×1.35%
customers2×1.35%
issues2×1.35%
set2×1.35%
templates2×1.35%
within2×1.35%

Customer Satisfaction (CSAT) Survey for Jira vs Chat for Jira Service Management

Customer Satisfaction (CSAT) Survey for Jira

1. Listing metadata

Chat for Jira Service Management

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Customer Satisfaction (CSAT) Survey for Jira · 3 changes

Chat for Jira Service Management · 3 changes

9. App details

Frequently asked

Is Customer Satisfaction (CSAT) Survey for Jira or Chat for Jira Service Management cheaper?

Which has better reviews, Customer Satisfaction (CSAT) Survey for Jira or Chat for Jira Service Management?

Should I choose Customer Satisfaction (CSAT) Survey for Jira or Chat for Jira Service Management?

Which is faster to set up, Customer Satisfaction (CSAT) Survey for Jira or Chat for Jira Service Management?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Atlassian Marketplace stores?

Can I migrate data between Customer Satisfaction (CSAT) Survey for Jira and Chat for Jira Service Management?