CXone Agent is the #55 ranked contact center app on Zendesk, with a free plan available, as of Sep 12, 2026.
CXone Agent is a Zendesk Marketplace app by NICE CXone.
AppRanks data: CXone Agent ranks #55 in Contact Center on Zendesk Marketplace, placing it in the top 25% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
CXone Agent is a newly-listed Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by NICE CXone — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from CXone Agent?
See CXone Agent's alternatives ranked by audit score, rating, and review velocity.
About CXone Agent
How CXone Agent works
Show full descriptionShow less
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing. NICE CXone Agent for Zendesk consolidates your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service. Use your Zendesk CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. Deploy in hours and scale as your business needs evolve.
Benefits:
Personalize every interaction
Identify customers using your Zendesk data to route them to best-suited resource
Increase customer satisfaction by ensuring each contact is handled by the best-qualified resource.
Shorten average handle time by delivering all relevant customer information to the agent before the interaction begins journey so they can deliver more personalized experiences that take less effort, make customers feel valued and set you apart from the competition.
Improve Average Handle Time and First Call Resolution by reducing the number of transfers, consultations and follow-up calls.
Increase agent satisfaction by empowering them to deliver better outcomes for customers and the business.
Increase agent efficiency
Give your agents an integrated desktop for quick and easy access to the tools and information they need to handle more interactions in less time.
Improve contact handle time by automatically delivering a holistic view of the customer’s history directly to your agent’s desktop so they can quickly determine the next best action.
Streamline call handling with an integrated softphone and click-to-dial capabilities.
Reduce after-call work by automatically updating your Zendesk system with contact center interaction data.
Decrease agent effort with a unified desktop that eliminates the time spent navigating between separate applications.
Make better decisions
Create holistic customer journey information by automatically synchronizing data between your contact center and Zendesk system.
Improve the scope, quality and accuracy of your customer data by eliminating errors from manual updates so agents have the most current customer context.
Enhance customer experiences by empowering agents with the most comprehensive and current customer insights.
Empower agent self-management through performance and productivity reports.
Accelerate operational agility with a tested, pre-built integration
Deploy in hours, not days or weeks.
Eliminate the costs of building and maintaining custom-built integrations.
Update and scale easily, when it suits your schedule and business needs.
Screenshots
Category rankings
As of Sep 12, 2026- Contact Center#55of 223Top 25%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
CXone Agent doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Where CXone Agent stands in the Contact Center category
CXone Agent ranks #55 of 223 apps in the Contact Center category, placing it in the top 25% of the listing.
Frequently asked questions
What is CXone Agent?
CXone Agent is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by NICE CXone.
Who uses CXone Agent?
CXone Agent is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does CXone Agent rank on Zendesk?
CXone Agent currently sits at position #55 in the Contact Center category on Zendesk. That places it in the top 25% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.