Generated from CXone Agent's audit data
CXone Agent scores 58/100 across 6 category checks, which tracks in the middle band, with 3 of 6 categories below the headline. Strengths: description & content holds at 80/100, so the listing isn't fundamentally broken — the lift is in tightening specific weaknesses. Watch-items: languages (0/100) and technical & support (42/100) drag the average down; lifting languages is the single largest available lever. Per-category breakdown below.
This is an independent listing audit for CXone Agent on Zendesk. It scored 58/100 (grade C) on today's snapshot. Top strength: Description & Content at 80/100. Biggest gap: Languages at 0/100. We re-audit every 24 hours from the canonical Zendesk listing.
Six weighted areas, pass / warning / fail per check, tiers at 85 / 65. Full methodology · Glossary
Last updated: September 12, 2026
CXone Agent's overall score of 58/100 is a mid-tier result — the listing is functional but multiple categories have headroom, computed as the weighted average of 6 category checks. The spread is highly polarized across categories — 3 categories score above the headline number and 3 score below. The strongest category is Description & Content (80/100, +22 vs overall); the weakest is Languages (0/100), a 58-point gap below the headline score — the largest single lever. Top three by score: Description & Content (80), Visual Assets (75), Title Optimization (63).
Scoring criteria, category weightings, and the full rubric (identical across every Zendesk Marketplace listing AppRanks audits) are documented on the methodology page and the audit-score glossary entry. Disputes or data corrections: [email protected].
CXone Agent scored 58/100 in the AppRanks listing audit — a mid-tier result with room to improve. The score is the weighted average of 6 category checks: Title Optimization 63/100, Description & Content 80/100, Visual Assets 75/100, Categories & Discoverability 50/100, Technical & Support 42/100, Languages 0/100. Each category is scored against a fixed rubric that is identical for every app on the platform, so scores are directly comparable across Zendesk listings.
CXone Agent's strongest audit area is Description & Content, scored at 80/100. Of the 5 checks AppRanks runs in this category, 3 pass cleanly, with the remainder in warning rather than failing state. This is the dimension a competing listing would need to match before CXone Agent loses its current edge in this category.
The weakest area in CXone Agent's audit is Languages, scored at 0/100. The failing checks are language count, each with a concrete fix described below. Tightening this category is the highest-impact change available to the listing — its weight in the overall score makes it the lever most likely to move the headline number on the next refresh.