Tenfold CTI & Voice Integration for Zendesk is the #117 ranked contact center app on Zendesk, with a free plan available, as of Sep 12, 2026.
Tenfold CTI & Voice Integration for Zendesk is a Zendesk Marketplace app by Tenfold.
AppRanks data: Tenfold CTI & Voice Integration for Zendesk ranks #117 in Contact Center on Zendesk Marketplace, placing it in the top 53% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Tenfold CTI & Voice Integration for Zendesk is a newly-listed Zendesk app with a limited review volume. It is listed in the Contact Center category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Tenfold — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Tenfold CTI & Voice Integration for Zendesk?
See Tenfold CTI & Voice Integration for Zendesk's alternatives ranked by audit score, rating, and review velocity.
About Tenfold CTI & Voice Integration for Zendesk
How Tenfold CTI & Voice Integration for Zendesk works
Show full descriptionShow less
Available only to agents with “Talk - Partner Edition” seats (see https://www.zendesk.com/talk/pricing/ ).
Tenfold Next Generation CTI integrates dozens of voice platforms natively with Zendesk. By connecting your phone system to Zendesk, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Supported Platforms:
3cx, 8x8, Alcatel, Asterisk, Avaya, Broadsoft, Cisco, EvolveIP, Fuze, Genesys, Mitel, NEC, NetSapiens, NICE InContact, Panasonic, RingCentral, Samsung, Shoretel, Skype for Business, Toshiba, Unify & More
Key features:
Click-to-dial - Dial out by clicking on any number within your browser or Zendesk. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats.
Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs.
Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from Zendesk for both outbound and inbound calls.
Call Notes & Dispositions - Take notes and log call outcomes right on the popup.
Automatic Call Logging - Automatically capture and log all call data to Zendesk, eliminating manual input and improving Zendesk adoption.
Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks.
@mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes.
Benefits:
Easy implementation -
Tenfold works with Zendesk seamlessly so you immediately benefit without the need to change your current IT infrastructure.
Increase productivity -
Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks.
Great customer experience -
Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience.
Make better business decisions -
Make the most informed business decisions as Tenfold logs all call data into Zendesk, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.
Screenshots
Category rankings
As of Sep 13, 2026- Contact Center#117of 223Top 53%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Tenfold CTI & Voice Integration for Zendesk ranks for 2 keywords across Zendesk Marketplace. Here are the top 2:
- Rank #5
- Rank #8
Competitors & alternatives
Tenfold CTI & Voice Integration for Zendesk doesn't have curated competitor matchups yet. Other tracked contact center apps on Zendesk:
Frequently asked questions
What is Tenfold CTI & Voice Integration for Zendesk?
Tenfold CTI & Voice Integration for Zendesk is an app for Zendesk. It is published on Zendesk Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Contact Center category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Tenfold.
Who uses Tenfold CTI & Voice Integration for Zendesk?
Tenfold CTI & Voice Integration for Zendesk is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Contact Center category on Zendesk.
Where does Tenfold CTI & Voice Integration for Zendesk rank on Zendesk?
Tenfold CTI & Voice Integration for Zendesk currently sits at position #117 in the Contact Center category on Zendesk. That places it in the top 52% of 223 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.