Tenfold CTI & Voice vs Aircall for Sell — Zendesk

Tenfold CTI & Voice Integration for Zendesk vs Aircall for Sell

Side-by-side comparison · 24 data points

Tenfold CTI & Voice Integration for Zendesk

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CTI & Voice Integration for Genesys, Avaya, Cisco, InContact & Dozens More

zendeskFree to install

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1. Listing metadata

Field-level data

	Tenfold CTI & Voice Integration for Zendesk	Aircall for Sell
Tagline	“CTI & Voice Integration for Genesys, Avaya, Cisco, InContact & Dozens More”74 chars	“Advanced inbound & outbound calling for Sell, beautiful UX, Enterprise quality”78 chars
Description	2612 / 5000 chars52% used	3164 / 5000 chars63% used
Screenshots	3 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Tenfold	Aircall
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Tenfold CTI & Voice Integration for Zendesk and Aircall for Sell
Metric	Tenfold CTI & Voice Integration for Zendesk	Aircall for Sell
Rating	—	5.0 ★
Total reviews	0	18
Free plan	Yes	Yes
Pricing	Free to install	Free to install

Keyword	Tenfold CTI & Voice Integration for Zendesk	Aircall for Sell
voice notes without	#5	Not ranked
voice notes	#8	Not ranked

5. App details

Long-form description · keyword frequency

Tenfold CTI & Voice Integration for Zendesk

Available only to agents with “Talk - Partner Edition” seats (see https://www.zendesk.com/talk/pricing/ ). Tenfold Next Generation CTI integrates dozens of voice platforms natively with Zendesk. By connecting your phone system to Zendesk, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Supported Platforms: 3cx, 8x8, Alcatel, Asterisk, Avaya, Broadsoft, Cisco, EvolveIP, Fuze, Genesys, Mitel, NEC, NetSapiens, NICE InContact, Panasonic, RingCentral, Samsung, Shoretel, Skype for Business, Toshiba, Unify & More Key features: Click-to-dial - Dial out by clicking on any number within your browser or Zendesk. Click-to-dial eliminates manual dialing and speeds up outbound calling; with support for international country codes and formats. Local Presence Dialing - Increase connect rates by presenting a local number on caller IDs. Screen Pops & Unified Customer Profile - Immediately recognize customers with a call popup that shows relevant customer information from Zendesk for both outbound and inbound calls. Call Notes & Dispositions - Take notes and log call outcomes right on the popup. Automatic Call Logging - Automatically capture and log all call data to Zendesk, eliminating manual input and improving Zendesk adoption. Natural Language Processing - Automatically transform notes like “follow-up next week” into actionable tasks. @mention Task Creation and Notifications - Tag your teammates and create tasks intuitively by using @mention right in the call notes. Benefits: Easy implementation - Tenfold works with Zendesk seamlessly so you immediately benefit without the need to change your current IT infrastructure. Increase productivity - Eliminate inefficient tasks that plague many client-facing teams. With Tenfold, sales, support and service teams use their time to focus on customers and prospects instead of spending a chunk of their day performing administrative tasks. Great customer experience - Tenfold arms your sales, support and service teams with contextual customer information for each call so they can provide the best customer experience. Make better business decisions - Make the most informed business decisions as Tenfold logs all call data into Zendesk, increasing data integrity and data volume without needing to rely on personnel to manually log the details of each customer interaction.

Top keywords

call9×2.39%
zendesk9×2.39%
customer8×2.12%
tenfold7×1.86%
data4×1.06%
notes4×1.06%
support4×1.06%
tasks4×1.06%
teams4×1.06%
business3×0.80%
click-to-dial3×0.80%
customers3×0.80%

Aircall for Sell

Overview Aircall is the only phone system that integrates with both Zendesk Sell and Zendesk Support, and offers robust inbound and outbound capabilities. Connect Aircall with Zendesk Sell to unlock your phone sales performance, boost sales productivity and close deals faster. Sales reps save time with automatic call logging and quick access to the Lead or Contact page. Managers benefit from complete activity data. In just a few clicks integrate with Zendesk Sell, Zendesk Support and 100+ other apps like Shopify, Slack, Segment, Typeform and Gong.io. Start a free trial in 3 minutes, or book a demo of Aircall+Zendesk! View caller details at a glance On incoming calls, caller details are pulled straight from Zendesk Sell and appear on the screen as soon as the phone rings. At a glance, you’ll see the caller’s name and customer status. If the caller is a Contact, you’ll also see all associated Deals. Open the Contact, Lead, or Deal in one click from the Aircall phone app. If the caller does not yet have a record in Zendesk Sell, a new Lead will automatically be created. Get rid of the busy work. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs. All calls are automatically logged as Call Activities in Zendesk Sell along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. All call comments captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk Sell. Leverage advanced phone workflows In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. Never miss a beat of your sales performance Leverage the Zendesk Sell reporting tool with Aircall, and consolidate all your activity reporting in Sell, across all your channels, for a real 360 degrees view. Monitor your sales team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your sales conversations. Turbocharge your outbound productivity With the Aircall Power Dialer, load lists of Zendesk Sell contacts into Aircall in 3 clicks, and call down your lists in no time. Data disclosure & security The Aircall–Zendesk integration securely accesses Zendesk data using official APIs and processes only the user and ticket information necessary to log call performed using Aircall. Your data is used exclusively to create or update tickets and is never used for advertising, profiling, or any secondary purposes. Aircall does not permanently store Zendesk ticket content; user IDs and ticket IDs may be cached temporarily to support real-time functionality. Your data is never sold or shared with third parties. All data accessed by Aircall is encrypted in transit and at rest. Aircall complies with GDPR and industry best practices for data protection and privacy.

Frequently asked

Common questions about this comparison

Is Tenfold CTI & Voice Integration for Zendesk or Aircall for Sell cheaper?

Both Tenfold CTI & Voice Integration for Zendesk and Aircall for Sell offer paid plans only. Tenfold CTI & Voice Integration for Zendesk starts at Free to install; Aircall for Sell starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Should I choose Tenfold CTI & Voice Integration for Zendesk or Aircall for Sell?

AppRanks cannot separate these two on rating, because neither publishes one. Aircall for Sell does carry the larger published review base (18 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Tenfold CTI & Voice Integration for Zendesk or Aircall for Sell?

Both apps are one-click installs from the Zendesk Marketplace. Aircall for Sell has the deeper published review base (18 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Tenfold CTI & Voice Integration for Zendesk typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Aircall for Sell typically suits early-stage and growth-mode teams based on its published review base (18 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Tenfold CTI & Voice Integration for Zendesk and Aircall for Sell?

Migration support varies by app and category. Tenfold CTI & Voice Integration for Zendesk and Aircall for Sell both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Tenfold CTI & Voice Integration for Zendesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Tenfold CTI & Voice Integration for Zendesk vs Aircall for Sell

Tenfold CTI & Voice Integration for Zendesk

1. Listing metadata

2. Categories & rankings

Aircall for Sell

At a glance

AppRanks verdict

3. Search rankings

4. Activity in the last 90 days

Tenfold CTI & Voice Integration for Zendesk · 3 changes

Aircall for Sell · 2 changes

5. App details

Frequently asked

Is Tenfold CTI & Voice Integration for Zendesk or Aircall for Sell cheaper?

Should I choose Tenfold CTI & Voice Integration for Zendesk or Aircall for Sell?

Which is faster to set up, Tenfold CTI & Voice Integration for Zendesk or Aircall for Sell?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Tenfold CTI & Voice Integration for Zendesk and Aircall for Sell?

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