- Category rank
- #2 in Agent Productivity
- Listing audit
- 62/100
Shredder is a Zendesk Marketplace app by Sparkly. With a rating of 5.0★ from 26 reviews, it currently ranks #2 in the Agent Productivity category.
Shredder is the #2 ranked Agent Productivity app on Zendesk, with a 5.0 average rating from 26 reviews, as of Nov 8, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 8, 2026
Shredder is a category-leading Agent Productivity app on Zendesk, ranked #2 of 444 in the category. It holds a 5.0★ average from 26 reviews on Zendesk.
Pros
- +#2 of 444 in Agent Productivity
- +5.0★ average across 26 reviews
Cons
- −Only 26 reviews — the average can still move with a few new ratings
About Shredder
How Shredder works
Show full descriptionShow less
Love to get everything out of your Zendesk? Then this app is for you.
Manage spam with granular controls on your suspended tickets in Zendesk.
★ Core Features
Automatically recover suspended tickets from a support address
Automatically recover suspended tickets and set a requester
Bulk delete suspended tickets
Bulk recover suspended tickets
Manually add tickets to recover or delete queue
See if and which suspended tickets are going to be automatically processed
View the body of the Suspended ticket in a better way (this will make your life so much easier)
Add a tag to a recovered ticket to unlock reporting in Explore.
Add an internal comment to show an agent a ticket was recovered
Create views/custom lists by Brand or Support Address
Search and filter in Suspended Tickets
★ Processing rules
Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
