Shredder is the #2 ranked agent productivity app on Zendesk, with a 5.0 average rating from 26 reviews, priced multiple plans available, as of Sep 10, 2026.
Shredder is a Zendesk Marketplace app by Sparkly. With a rating of 5.0★ from 26 reviews, it currently ranks #2 in the Agent Productivity category.
AppRanks data: Shredder ranks #2 in Agent Productivity on Zendesk Marketplace, placing it in the top 1% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Shredder is a category-leading Zendesk app with a limited review volume. It is listed in the Agent Productivity category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 26 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Sparkly — established developer track record
Cons
- −Limited review base (26) — ratings can shift significantly with new feedback
- −Paid-only pricing (Multiple plans available) — evaluation requires committing payment details
Looking to switch from Shredder?
See Shredder's alternatives ranked by audit score, rating, and review velocity.
About Shredder
How Shredder works
Show full descriptionShow less
Love to get everything out of your Zendesk? Then this app is for you.
Manage spam with granular controls on your suspended tickets in Zendesk.
★ Core Features
Automatically recover suspended tickets from a support address
Automatically recover suspended tickets and set a requester
Bulk delete suspended tickets
Bulk recover suspended tickets
Manually add tickets to recover or delete queue
See if and which suspended tickets are going to be automatically processed
View the body of the Suspended ticket in a better way (this will make your life so much easier)
Add a tag to a recovered ticket to unlock reporting in Explore.
Add an internal comment to show an agent a ticket was recovered
Create views/custom lists by Brand or Support Address
Search and filter in Suspended Tickets
★ Processing rules
Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
Auto recover, delete or skip (for manual decision making)
Process on sender, recipient, subject, content, cause or message ID
Process suspended tickets in the background (so you can move on with your day)
Recover suspended tickets from a support address
★ Use cases
Received tickets from a support address
Received tickets with only an attachment and no body content
Repetitive emails from systems that do no follow the Zendesk ticket flow
When it’s required to monitor the Suspended tickets queue
Ideal for teams that need more to spend less time on suspended tickets
Automated suspended ticket processing. Manage your ticket suspensions in Zendesk Support.
Built by Sparkly. 7 day free trial included. Free for sandbox accounts.
Sparkly, Utrecht, the Netherlands.
→ Privacy Policy
→ Terms & Conditions
Screenshots
Category rankings
As of Sep 10, 2026- Agent Productivity#2of 404Top 1%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Shredder ranks for 1 keywords across Zendesk Marketplace. Here are the top 1:
- Rank #19
Competitors & alternatives
Shredder doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Zendesk:
Where Shredder stands in the Agent Productivity category
Shredder ranks #2 of 404 apps in the Agent Productivity category, placing it in the top 1% of the listing.
Frequently asked questions
What is Shredder?
Shredder is an app for Zendesk. It currently holds a 5.0-star rating from 26 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Sparkly.
Who uses Shredder?
Shredder is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Zendesk.
Where does Shredder rank on Zendesk?
Shredder currently sits at position #2 in the Agent Productivity category on Zendesk. That places it in the top 0% of 404 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.