Shredder vs Hide Ticket Fields

Love to get everything out of your Zendesk? Then this app is for you. Manage spam with granular controls on your suspended tickets in Zendesk. ★ Core Features Automatically recover suspended tickets from a support address Automatically recover suspended tickets and set a requester Bulk delete suspended tickets Bulk recover suspended tickets Manually add tickets to recover or delete queue See if and which suspended tickets are going to be automatically processed View the body of the Suspended ticket in a better way (this will make your life so much easier) Add a tag to a recovered ticket to unlock reporting in Explore. Add an internal comment to show an agent a ticket was recovered Create views/custom lists by Brand or Support Address Search and filter in Suspended Tickets ★ Processing rules Create (nearly unlimited) rules for automatic processing of recurring suspended tickets Auto recover, delete or skip (for manual decision making) Process on sender, recipient, subject, content, cause or message ID Process suspended tickets in the background (so you can move on with your day) Recover suspended tickets from a support address ★ Use cases Received tickets from a support address Received tickets with only an attachment and no body content Repetitive emails from systems that do no follow the Zendesk ticket flow When it’s required to monitor the Suspended tickets queue Ideal for teams that need more to spend less time on suspended tickets Automated suspended ticket processing. Manage your ticket suspensions in Zendesk Support. Built by Sparkly. 7 day free trial included. Free for sandbox accounts. Sparkly, Utrecht, the Netherlands. → Privacy Policy → Terms & Conditions

Hide ticket fields you don't want agents to see This simple and straight forward app hides ticket fields you select in the agent interface for all agents. Need more functionality? Should you have the need for more advanced and granular control and need to hide fields based on the role(s) or group the agent is a member of and/or based on the value of another ticket field, please try out the powerful Field Rules app. Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.