Video Reply is the #6 ranked video app on Zendesk, with a 5.0 average rating from 13 reviews, with a free plan available, as of Sep 10, 2026.
Video Reply is a Zendesk Marketplace app by Growthdot. With a rating of 5.0★ from 13 reviews, it currently ranks #6 in the Video category.
AppRanks data: Video Reply ranks #6 in Video on Zendesk Marketplace, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Video Reply is a category-leading Zendesk app with a limited review volume. It is listed in the Video category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 13 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Growthdot — established developer track record
Cons
- −Limited review base (13) — ratings can shift significantly with new feedback
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About Video Reply
How Video Reply works
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Video Reply for Zendesk
Video Reply allows recording video messages and sending them in tickets instead of dull texts. Use our video recording tool for Zendesk to create quick product tutorials, introduce yourself, or demonstrate a solution in just a few clicks. With Video Reply, you can easily:
Record from your PC screen or from your PC camera;
Build a video library with elaborate tutorials;
Edit your videos (Latest update!);
Share videos between agents;
Measure the performance for a specific video, or for a group of videos;
Download videos to your PC;
Request videos from customers;
Organize videos using tags;
Create branded previews.
Video Reply for Zendesk will be of your assistance as an out-of-the-box tool for adding a personal touch to your customer support.
💡 Start your 7-day free trial today — install with one click.
Want to get a personalized app setup? Book a 15-minute demo to customize Video Reply for your team and get started faster.
Quickly create tutorials and explainer videos
Humans are mostly visual creatures, so video tutorials are best for info comprehension. Video Reply allows you to demonstrate, illustrate, present, and explain things more effectively, and also saves time answering FAQs.
Edit videos
Change the video duration and cut off all unnecessary parts to create more meaningfull and short tutorial! Also video can be changed on the customers' side when you request a recording.
Let the customers show their issue the better way
Video demonstration is usually more effective than even a one-on-one conversation. That’s why it’s worth sending a request to customers to ask for a screen recording.
Create your Zendesk video library
All the videos you record are automatically saved into the library. Afterwards, you can just attach the necessary clip from the library to any ticket without having to record the same thing every time.
Share videos for common usage (New!)
There is a simple workaround if agents need to record one operation several times. In the updated Video reply, you can share the video with other agents, and it will be available in the video library for everyone.
Measure the performance of your videos
Video Reply for Zendesk provides detailed reports to analyze how well your videos work. Check the performance of a specific video or the overall stats for your content to see what could be improved.
Organize your videos using tags
Use tags to sort your content and make it easy to use and share. Note that the app does not auto-tag videos.
Download any video to your device
Need to have one of the Zendesk videos on your computer drive? No prob, we’ve got you covered. All you need is to find the recorded video in your library and click the Download button.
Test on the Sandbox account
Now you can test the app before implementation free of charge and forever!
How we protect your data
Video Reply accesses only the data required to enable video recording, sharing, and analytics, in full compliance with Zendesk app requirements. All operations take place within your Zendesk account. Your data is securely encrypted and stored on AWS, and it is never shared with third parties.
Screenshots
Category rankings
As of Sep 10, 2026- Video#6of 92Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Video Reply doesn't have curated competitor matchups yet. Other tracked video apps on Zendesk:
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Where Video Reply stands in the Video category
Video Reply ranks #6 of 92 apps in the Video category, placing it in the top 7% of the listing.
Frequently asked questions
What is Video Reply?
Video Reply is an app for Zendesk. It currently holds a 5.0-star rating from 13 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Video category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Growthdot.
Who uses Video Reply?
Video Reply is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Video category on Zendesk.
Where does Video Reply rank on Zendesk?
Video Reply currently sits at position #6 in the Video category on Zendesk. That places it in the top 7% of 92 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.