Video Reply for Zendesk

Humans are mostly visual creatures, so video tutorials are best for info comprehension. Video Reply allows you to demonstrate, illustrate, present, and explain things more effectively, and also saves time answering FAQs.

Edit videos

Change the video duration and cut off all unnecessary parts to create more meaningfull and short tutorial! Also video can be changed on the customers' side when you request a recording.

Let the customers show their issue the better way

Video demonstration is usually more effective than even a one-on-one conversation. That’s why it’s worth sending a request to customers to ask for a screen recording.

Create your Zendesk video library

All the videos you record are automatically saved into the library. Afterwards, you can just attach the necessary clip from the library to any ticket without having to record the same thing every time.

Share videos for common usage (New!)

There is a simple workaround if agents need to record one operation several times. In the updated Video reply, you can share the video with other agents, and it will be available in the video library for everyone.

Measure the performance of your videos

Video Reply for Zendesk provides detailed reports to analyze how well your videos work. Check the performance of a specific video or the overall stats for your content to see what could be improved.

Organize your videos using tags

Use tags to sort your content and make it easy to use and share. Note that the app does not auto-tag videos.

Download any video to your device

Need to have one of the Zendesk videos on your computer drive? No prob, we’ve got you covered. All you need is to find the recorded video in your library and click the Download button.

Test on the Sandbox account

Now you can test the app before implementation free of charge and forever!

How we protect your data

Video Reply accesses only the data required to enable video recording, sharing, and analytics, in full compliance with Zendesk app requirements. All operations take place within your Zendesk account. Your data is securely encrypted and stored on AWS, and it is never shared with third parties.