Screen Recording & Live Video Calls by Screendesk for Zendesk Marketplace
Screen Recording & Live Video Calls by Screendesk is the #10 ranked video app on Zendesk, with a 5.0 average rating from 7 reviews, with a free plan available, as of Sep 12, 2026.
Screen Recording & Live Video Calls by Screendesk is a Zendesk Marketplace app by Screendesk Team. With a rating of 5.0★ from 7 reviews, it currently ranks #10 in the Video category.
AppRanks data: Screen Recording & Live Video Calls by Screendesk ranks #10 in Video on Zendesk Marketplace, placing it in the top 11% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Screen Recording & Live Video Calls by Screendesk is a category-leading Zendesk app with a limited review volume. It is listed in the Video category on Zendesk Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 7 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Zendesk Marketplace listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Screendesk Team — established developer track record
Cons
- −Limited review base (7) — ratings can shift significantly with new feedback
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About Screen Recording & Live Video Calls by Screendesk
How Screen Recording & Live Video Calls by Screendesk works
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Screendesk is the all-in-one video solution trusted by customer-facing teams at startups and enterprises worldwide.
SCREEN RECORDING
Request screen recordings from your customers
instead of making users explain an issue via text or live call, give them the option to record their screens.
Send how-to videos to your customers
make it easy for customers to understand a product or concept using video to share information and demonstrate next steps.
Collect browser metadata & Console logs
recordings also come with console logs and additional metadata such as operating system, hardware, and browser details.
AI Solver
analyze ticket details, system information, and documentation to resolve tickets faster.
Automatically receive the recorded videos
recorded videos will be added as new reply in your tickets.
No download or installs
works on any desktop browser. Your customers simply click on the link and start recording.
Search and reply with existing videos
in your helpdesk.
AI Video summaries
transcribe and summarize screen recordings with AI to help your team triage issues faster.
LIVE SCREEN SHARING & VIDEO CALLS
Real-time screen sharing with your customers
support agents can use screen sharing on video calls to walk customers through solutions.
Start video calls from Zendesk
support agents can jump on live calls without switching tools.
Record your video calls
train new support agents by sharing recordings of your video calls, or escalate issues internally for faster resolution.
No downloads required
jump on a video call with your customers without requiring them or your agents to download anything.
ZENDESK INTEGRATION
Action buttons inside Zendesk
request recordings, start video calls, send recordings, and access past videos directly from Zendesk.
Connected to Zendesk forms
let customers record their screens when submitting requests, linking recordings automatically to tickets.
Tags for reporting
use tags for insights and analysis in Zendesk Explore.
SECURITY & COMPLIANCE
GDPR & CCPA compliant
Restricted recording access
Automatic data deletion
Sensitive data masking
SAML SSO
Visit our Help Desk or contact [email protected] for support.
Screenshots
Category rankings
As of Sep 13, 2026- Video#10of 92Top 11%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Screen Recording & Live Video Calls by Screendesk doesn't have curated competitor matchups yet. Other tracked video apps on Zendesk:
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Frequently asked questions
What is Screen Recording & Live Video Calls by Screendesk?
Screen Recording & Live Video Calls by Screendesk is an app for Zendesk. It currently holds a 5.0-star rating from 7 merchant reviews, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Video category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Screendesk Team.
Who uses Screen Recording & Live Video Calls by Screendesk?
Screen Recording & Live Video Calls by Screendesk is actively installed across Zendesk stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Video category on Zendesk.
Where does Screen Recording & Live Video Calls by Screendesk rank on Zendesk?
Screen Recording & Live Video Calls by Screendesk currently sits at position #10 in the Video category on Zendesk. That places it in the top 11% of 92 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.